Field Operations Specialist

WHO WE ARE:

We are RAPP world leaders in activating growth with precision and empathy at scale.

As aglobal next-generation precision marketing agencywe leveragedata creativity technology and empathyto foster client champion individuality in the marketing solutions we create and in our workplace. We fight for solutions that adapt to the individuals needs beliefs behaviors and aspirations.

We foster an inclusive workplace that emphasizes personal well-being.

HOW WE DO IT:

At RAPP our fearless superconnectors help tocreate value from personal brand experiences by focusing on three key areas: connected data connected content and connected decisioning.

Our data analysts identify who that person is our strategists understand what they want and our award-winning technologists and creatives know how to deliver it ensuring were able to activate authentic customer connections for our clients.

Part of Omnicoms Precision Marketing Group RAPP is comprised of 2000 creatives technologists strategists and data and marketing scientists across 15 global markets.

YOUR ROLE:

The Field Operations Specialist (FOS) manages specified OEM automotive fixed operations clients within assigned territory and specializes in client satisfaction customer retention increasing marketing performance and selling new solutions. The FOS represents the face of the brand by conducting daily in-person aftersales marketing consultations. You will manage all client-facing aspects of the relationship: marketing consultations data analysis offer selection creative options billing questions etc.

Your role will require up to 75% travel for in-person monthly consultations. Aptitudes that will make you successful include working autonomously sociability customer focus resiliency and situational adaptability. You will need to be extremely organized communicate timely and effectively and possess a positive attitude. Your role is to build relationships become a trusted advisor and promote dealership partnership.

Expect to work with one of the hottest largest and most respected automotive brands and dealer bodies in the world.

YOUR RESPONSIBILITIES:

• Builds and maintains positive relationships with new and existing dealer clients
• Conducts up to three (3) one-hour dealership consultations each day providing data analysis and continuous improvement recommendations on marketing creative offers and cadence
• Partners with designated OEM field representatives to coordinate marketing improvements and facilitates joint dealership consultations.
• Understands and drives key performance indicator (KPI) improvement
• Examines client performance (reporting direct observation etc.) to identify areas of opportunity for improvement within the fixed operations
• Proactively communicate to clients (up to Dealer Principal / General Manager levels). Establishes and maintains a solid business relationship with dealership personnel
• Effectively communicates OEM programs value proposition and aligns it with the dealers goals
• Strategizes aftersales marketing performance and solutions
• Identifies and recommends program changes and marketing strategies
• Maintains ongoing communication with different levels of dealership management at assigned dealership locations
• Manages the retention product penetration and growth of assigned dealerships
• Maintains a high level of customer satisfaction by serving as an advocate and liaison between the dealer client and internal teams
• Manages all customer issues and conflict resolution
• Enrolls new orders for retention programs and custom campaigns
• Achieves assigned sales and retention targets
• Writes and distributes contacts reports each day to each dealership and OEM field office personnel
• Receives and submits account updates enhancements and recommended changes
• Maintains dealer contacts and business activity in on a regular basis
• Communicates all program changes enhancements and application bug fixes to the Account Management team
• Shares results-oriented OEM marketing solutions effectiveness and challenges
• Successful completion of required training program and assessments
• Other duties as assigned

REQUIRED SKILLS:

• Bachelors Degree in Business (automotive or marketing preferred) or equivalent work experience
• Qualified candidates should have 5 years of automotive / marketing experience
• Ability to drive and/or fly to assigned dealership locations spend up to 75% of overnights in hotels and maintain valid drivers license

To perform the job successfully a person should demonstrate the following knowledge skills or behaviors:

• Ability to develop relationships with key decision-makers
• Build relationships with both internal and external customers
• Identify qualify and resolve customer objections problems and needs in a diplomatic manner
• Develop strategies action plans and metrics to monitor results
• Effectively communicate ideas challenges and solutions
• Communicate and give presentations in front of groups
• Effectively convey processes and training
• Listen to others and appropriately act on information provided
• Multi-task prioritize organize and coordinate projects to meet simultaneous deadlines
• Work autonomously with minimal supervision and under continual deadline pressure
• Work effectively in both a team and individual setting
• Work effectively in a fast-paced organization
• Use a variety of computer programs to track results ( Word Excel Email Internet etc.)

*Must be able to travel up to 75% of the time

Target Markets: TEXAS (Panhandle) and Oklahoma. Field Operations Specialists should live near a national airport.

Our Hybrid Work Model:

RAPPs current hybrid model is designed to enable in-person connections and collaboration that is core to our culture while also supporting flexibility for all employees. As such we have the option to work from home two days per week if wed like.

RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance 401(k) stock options Healthcare & Dependent Flexible Spending Accounts vacation sick and personal days and positive activism days paid parental leave and disability benefits. For more information regarding Omnicom benefits please visit . A reasonable estimate of the salary for this role at the time of posting is $65000 - $77000. This range is specific to Dallas and multiple factors are considered in making compensation decisions including but not limited to: skill set experience and training certifications; etc. This is an exempt position. If your requirements fall outside of this range you are still welcome to apply.

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.