Solutions Specialist

SALARY RANGE

$50000-$55000

POSITION LOCATION

This position is eligible for a hybrid work arrangement. Currently 5 days of on-site work per month are required.

POSITION PURPOSE

DUTIES & RESPONSIBILITIES

• Support the delivery of client solutions through coordination tracking follow-up and communication activities.
• Assist with gathering and organizing business and user requirements for solutions and enhancements.
• Help document workflows processes solution details and delivery-related information.
• Monitor assignment progress and help ensure timelines and deliverables remain on track.
• Coordinate internal and client touchpoints as needed throughout the delivery process.
• Research solution options enhancements and operational recommendations for clients.
• Assist with solution setup validation testing coordination and implementation-related activities.
• Collaborate with Solutions Advisors and technical teams to support successful solution outcomes.
• Participate in software and solution testing from the perspectives of functionality usability reliability integration and performance.
• Assist with documenting testing activities defects validation steps and outcomes.
• Support User Acceptance Testing (UAT) coordination and client readiness activities.
• Work proactively with engineering and delivery teams to promote quality throughout the delivery process.
• Identify issues and escalate concerns appropriately to ensure timely resolution.
• Maintain functional knowledge of supported solutions products and delivery processes.
• Develop an understanding of client objectives operational needs and delivery expectations.
• Provide guidance support and best-practice recommendations related to solution usage and delivery processes.
• Maintain effective communication with clients throughout the delivery lifecycle.
• Support positive client relationships through responsiveness professionalism and follow-through.
• Act as a resource for clients by assisting with questions coordination and delivery-related concerns.
• Collaborate with internal departments to ensure work is progressing effectively and efficiently throughout the organization.
• Participate in client discussions delivery meetings overview sessions and project-related conversations as assigned.
• Partner with Solutions Advisors engineering teams and platform teams to support successful solution delivery.
• Assist in guiding clients through testing validation and implementation activities.
• Foster a cooperative and team-oriented work environment.
• Keep leadership informed of delivery progress risks client concerns and significant issues.
• Utilize appropriate communication tools and follow company communication standards.
• Maintain professional and effective communication with clients and internal stakeholders.
• Keep work area clean secure and well maintained.
• Complete assigned documentation in an accurate and timely manner.
• Complete special projects as assigned.
• Attend and participate in meetings and conference calls as required.

EDUCATION & EXPERIENCE REQUIREMENTS

• High school diploma or equivalent required.
• Associates degree technical training business coursework or equivalent professional experience preferred.
• Two (2) or more years of experience in client service operations solution delivery software support implementation or a related field preferred.
• Experience managing multiple requests assignments or projects simultaneously.
• Experience working collaboratively with internal teams and external clients preferred.

REQUIRED KNOWLEDGE

• Strong organizational communication and problem-solving skills.
• Ability to manage multiple priorities and coordinate work across teams.
• General understanding of business systems software platforms or technology solutions.
• Ability to learn new systems processes and technologies quickly.

WORKING CONDITIONS

Special

• No hazardous or significantly unpleasant conditions (such as in a typical office).
• Additional hours as required.
• Occasional in-state and/or out-of-state travel including overnight.
• Long duration of computer workstation usage.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion transfer layoff and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks only incidentally related to each position have been excluded. Requirements skills and abilities included have been determined to be the minimal standards required to successfully perform the no instance however should the duties responsibilities and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act it is possible that requirements may be modified to reasonably accommodate disabled individuals. However no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.