Service Engineer Cubes (Second Line Support) (mfd)

Bruker is enabling scientists and engineers to make breakthrough post-genomic discoveries and develop new applications that improve the quality of human life. Brukers high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular cellular and microscopic close cooperation with our customers Bruker is enabling innovation improved productivity and customer success in post-genomic life science molecular and cell biology research in specialty diagnostics in applied and biopharma applications in microscopy and nanoanalysis as well as in industrial and cleantech research and next-gen semiconductor metrology in support of AI. Bruker offers differentiated high-value life science and diagnostics systems and solutions in preclinical imaging clinical phenomics research proteomics and multiomics spatial and single-cell biology functional structural and condensate biology as well as in clinical microbiology and molecular diagnostics.

For more information please visit .

As Service Engineer Cubes - Second level you will be the primary contact for our global first-line engineers to solve complex Cubes (CT/PET/SPECT) related technical cases both remote and on-site.

Product Maintenance for all PCI technologies (MRI NMI mCT MPI Cubes SII and potential acquired technologies) with a focus on Cubes

• Contribute to (a) SLS owned systems/knowledge base(s) that provide answers to common questions and problems to help first-level support and improve overall service efficiency (e.g. by providing content for AI solutions based on these knowledge bases)

Operative 2nd Level Support

• Participate in a global 2nd Level Support hotline for Bruker service engineers and distributors and track cases in a CRM system for the PCI portfolio (MRI NMI mCT MPI Cubes SII and potential acquired technologies) with a focus on Cubes.
• Conduct in-depth analysis of technical issues reported by Field Service Engineers utilizing a systematic approach to identify root causes and identify solutions to restore performance efficiently.
• Collaborate closely with first level service engineers to escalate critical issues to ensure timely resolution and customer emergencies and if not solvable otherwise intervene remotely or on-site for selected escalations.
• Assist in dispatching support tasks received at the 2nd Level Support interface.
• Actively identify and report potential day-to-day opportunities to improve the efficiency of second-level support processes.

Operational 1^st Level Support activities for all PCI technologies (MRI NMI mCT MPI Cubes SII and potential acquired technologies) with a focus on Cubes (to maintain knowledge and hands-on experience)

• Ad hoc installation of Imaging product line devices including acceptance testing for the PCI division
• Ad hoc service activities for installed devices during and after the warranty period

Create manage maintain and complete reports and service orders in the CRM/ERP system

Participate in training courses and company events as required.

Act as contact person for

• Regional Service Operations
• Stakeholders from other BBIO divisions or cross-Bruker in PLM projects (for mCT with AXS for instance)
• R&D and Operations for selected products and support situations
• Customers for specific 1^st level activities

• At least 3-5 years of experience in a similar role (e.g. Field Service Engineer or Maintenance Engineer)
• Good skills with MS Office SAP and
• Extensive work experience with different Imaging technologies (PCI NMI mCT ) or related fields
• Deep technological know-how related to the field of responsibility and related software
• Very good troubleshooting capabilities.
• Service oriented mindset and deliverables
• Works independently and takes full ownership of assigned cases with a strong commitment to resolve them in the most (time-)efficient way
• Continuous strive for optimization
• Intercultural competence & communication skills
• Stakeholder management
• Analytical thinking in depth and breadth
• Work experience with IT administration is an asset
• Fluency in English is required; knowledge of Dutch and French is considered an advantage