Onsite Technician 1st 2nd Level Support (mwd)

• Assist the client with first and second level support on workstations mobility devices
• Assist with infrastructures (installations replacement change relocation removal)
• Provide support for computer systems in case of hardware and software incidents
• Provide support for mobile devices (iPad iPhone) in case of software incidents
• Provide support of inventory units (monitors local printers local scanners and notebook docking stations) as well as support for local network printer systems
• Receive materials and spare parts inventory prepare for installation install and ensure feedback to customers
• Always demonstrate excellent customer service

Qualifications :

Technical/Business Skills

• Good technical knowledge of workplace environment and end-user services: Windows environment Office 2016 and 365 Mobile services Mail services Collaboration tools MS TEAMS etc. as well as inventory.
• Monitoring and reporting of the production environment (dashboards KPIs).
• Monitoring and improvement of procedures and documentation.
• Basic knowledge of Apple environment (iPhone).
• Incident and request processing (ITIL ticket tracking).
• IT Support experience in a large enterprise environment.

Essential experience/skills

• At least 3 years of onsite support and customer care is required.
• Attitude for providing positive customer service interpersonal skills sense of service listening and analytical skills team spirit.
• Motivation and real desire to improve and learn.
• Organized able to work independently pragmatic and hands-on approach.
• Spoken languages: English (fluent) AND DUTCH FRENCH is a PLUS
• Strong oral and writing skills adapted to a professional environment.

Additional Information :

All our positions are open to both women and men and are of course open to people with disabilities.

Remote Work :

No

Employment Type :

Contract