Customer Engineer

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips the brains of devices we use every day. As the foundation of the global electronics industry Applied enables the exciting technologies that literally connect our world like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology join us to deliver material innovation that changes the world.

What We Offer

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Youll benefit from a supportive work culture that encourages you to learn develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possiblewhile learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials we care about the health and wellbeing of our employees. Were committed to providing programs and support that encourage personal and professional growth and care for you at work at home or wherever you may go. Learn more about our benefits.

What Youll Do

As a Customer Engineer (also known as Field Service Engineer) youll serve as Applieds direct liaison with a leading customer and quickly solve high-value problems on their behalf. By collaborating closely with our customer onsite to install maintain and upgrade Applied Materials equipment and with our internal teams to improve business processes youll make a significant impact on ensuring peak performance and deliver exceptional service while becoming an integral part of Applied Materials diverse and dynamic field team.

* This role includes comprehensive training delivered at our state-of-the-art facilities in either Asia or the US. All travel and accommodation arrangements will be fully supported.

Role Responsibilities:

• Collaborate with Senior Field Service Engineers in installing maintaining and upgrading customer equipment

• Use digital analytics for troubleshooting

• Apply basic diagnostic techniques to assess equipment and address technical issues with guidance from Senior Field Service Engineers

• Perform preventative and corrective maintenance on electrical vacuum mechanical plasma hydraulic and gas systems (training provided)

• Coordinate and communicate directly with customers

• Fulfill additional duties as assigned

Minimum Qualifications:

• Completion of a Bachelor degree in a relevant field.

• Basic mechanical aptitude

• Willing to learn and interpret electrical and mechanical schematics

• Experience diagnosing and resolving basic technical challenges

• Effective written and verbal communication skills

• Basic knowledge of Microsoft Excel Word and PowerPoint

Preferred Qualifications:

• 12 years of work experience in customer/field service support or a related technical field

• Knowledge of pneumatics hydraulics electronics vacuum or thermodynamics
• Familiarity with hand tools and their appropriate usage including digital multimeters

Physical Requirements:

This position often requires extensive walking standing for extended periods of time working in tight spaces bending squatting twisting kneeling reaching climbing stairs and ladders working at height lifting up to 35 lbs. the ability to distinguish between colors and working with electricity the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise and the use of hand and power tools.

Additionally because this position generally involves working in a clean room it requires the use of appropriate Personal Protective Equipment such as coveralls hoods booties safety glasses gloves respirators chemical aprons and face shields.

Additional Information

Time Type:

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The salary offered to a selected candidate will be based on multiple factors including location hire grade job-related knowledge skills experience and with consideration of internal equity of our current team addition to a comprehensive benefits package candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program as applicable.

For all sales roles the posted salary range is the Target Total Cash (TTC) range for the role which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by law.