Customer Success Specialist Agent Solutions

Job Description

About the Role

As a Customer Success Manager and under the wing of an experienced Leader you will be a go-to expert for our Agent Solutions product suite - Responsible for successful software implementations and customer retention of the product set demonstrating the product functionality to customers and managing customer relations during all phases of implementation (planning setup and delivery) to ensure timely and high-standard outcomes.
You will support the customer owner to help clients get maximum value out of our tech solutions and further embed Domain as an essential partner to their business functions.

With Domain now part of the Costar Group youll be joining at a pivotal moment - where innovation scale and career pathways are accelerating.Sitting within a close-knit team this is a unique opportunity to join a household name in Australias property industry work with a great deal of autonomy to make the role your own and work towards career progression opportunities (be it Product Sales Management or others).

What Youll Do:

• Lead new customers through onboarding - from setup to training - so they feel confident and get value fast.

• Build strong relationships as their goto contact staying connected through checkins and proactive support.

• Keep an eye on customer health and usage jumping in early to drive retention and renewal readiness.

• Work across product support and operations to solve issues and champion customer feedback.

• Spot opportunities for upsell or expanded adoption teaming up with Sales when growth conversations arise.

• Support the full customer lifecycle and help refine our playbooks processes and success frameworks.

Ideally Youll Have:

ESSENTIALS:

• Strong Customer Success background working with digital / Saas platforms.

• Experience with product training & customer retention.

• Technical capability to present customer insights using sales data and dashboards.

• Comfortable being client-facing and presenting in client meetings.

• Valid Australian drivers license and own reliable vehicle (car allowance provided).

NICE TO HAVES:

• An understanding of the Real Estate and Proptech landscape.

• Familiarity with CRM system functions.

Whats In It For You:

Were the right-sized business for you to make a real impact with a workplace culture where you can be you. Theres so many perks! Heres some of the favourites

• Hybrid working policy

• Up to 20 weeks paid parental leave for primary carers.

• Wellbeing leave and the opportunity to buy extra leave days.

• Leadership development programs LinkedIn Learning and more.

• Regular social events including our famous Innovation Days and annual BBQ!

Equity Diversity and Inclusion at Domain

Domain is enthusiastically and unapologetically committed to fostering an equitable inclusive work culture which reflects our customers and communities. We are proactively looking for candidates from all lived experiences including people with disability and people of all ages ethnicities cultures (including Aboriginal and Torres Strait Islander Peoples) faiths sexual orientations and gender identities (including trans and non-binary people).

We are committed to providing an equitable recruitment process for people with disability. If you require adjustments during the process were here to support. If you wish to receive this job advertisement in an accessible format or have a confidential chat about workplace adjustments please contact our Equity Diversity and Inclusion team at or leave a message onand we will get back to you.

Whats Next

Well give your application the thoughtful attention it deserves and get back to you as soon as possible. If theres a match one of our recruitment consultants will reach out - so keep your phone handy! Were genuinely excited about the chance to work together and make a meaningful impact.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing