Guest Service Agent

• Location: Gadigal Country Sydney
• Work Type: Site-based (Song Hotel)
• Contract: Casual
• Salary: Hospitality Award Level 2 Front Office Grade 1 $33.84 per hour super
• Benefits: Salary packaging up to $18550

A hotel with purpose. A role with heart.

Do you thrive on creating welcoming memorable experiences for every guest you meet Join us and deliver exceptional guest experiences every day.

Our Guest Services team is the welcoming face of Song Hotel helping every guest feel supported included and valued from check in to check out.

Youll bring confidence and calm to each interaction handling bookings payments and guest enquiries with care. Youll stay steady under pressure solve problems quickly and help create a safe positive experience for everyone who walks through the doors.

Youll also be part of a hotel that operates on a profit for purpose model supporting YWCAs mission to advance gender equality so your everyday work has a real social impact. Learn more about YWCA here and Song Hotel here.

Youll be a great fit if you:

• bring experience in hospitality customer service or a related field
• value meaningful work in a hotel with purpose
• enjoy a supportive values led culture
• deliver excellent customer service
• like working locally in community

To learn more about this role please see the position description linked.

Dont meet every single requirement At YWCA Australia we are dedicated to building a diverse inclusive and authentic workplace. If this role speaks to you but your past experience doesnt align perfectly we encourage you to apply anyway.

Questions

If you have questions about this opportunity please contact Ibrahim Duty Manager - E:

Why The Y

At YWCA Australia our culture - The Y Way - is grounded in intersectional feminism and guided by our values: Striving for Equality Acting from the Heart and Working Better Together.

Our latest culture survey shows that YWCA is a great place to work:96% of our people feel supported by their team 95% see our values lived through leadership and 93% would recommend working here.

Sounds like you Apply now!

We want to hear from you! Submit your resume and a cover letter outlining why you are the ideal candidate for this role!

Applications close at the end of the day on26 July 2026.

Were excited to find the right fit and will be reviewing applications as they come in. Submit yours early for priority consideration as the role may close before the advertised deadline.

We are committed to building a diverse inclusive and equitable workforce. We welcome applications from Aboriginal and Torres Strait Islander peoples LGBTQIA communities people with disability and individuals from culturally and linguistically diverse backgrounds.

Please connect with us at any time during the recruitment process if you require assistance to fully participate.

As part of our selection process preferred candidates are required to complete preemployment screening. This includes a working rights declaration medical and preexisting injuries declaration and a Nationally Coordinated Criminal History Check. Any disclosable outcomes are considered in context and will not necessarily preclude progression.