Senior Customer Success Manager

About Loop

Loop is a domain-specific AI company specialized in logistics and the physical economy. By leveraging verticalized AI Loop transforms operational and financial signals within logistics data into structured insights that drive automation financial transparency and supply chain optimization at scale. Their solutions support enterprise shippers in modernizing back-office operations and uncovering hidden value within complex logistics networks.

Our investors include J.P. Morgan Index Ventures Founders Fund 8VC Flexport and 50 industry-leading angel investors. Our team brings subject matter expertise from companies like Uber Google Flexport Meta Samsara Intuit Rakuten and long-standing industry leaders like C.H. Robinson.

About the Role

As a Senior CSM at Loop you will own a portfolio of our most strategic global customersresponsible for retention expansion and long-term partnership value.

This is a highly autonomous role. Youll act as a trusted advisor to executive stakeholders lead complex cross-functional engagements and ensure customers realize measurable ROI from Loop across their supply chain.

What Youll Own

• Own a portfolio of enterprise and global accounts managing complex orgs and stakeholders
• Drive renewals and expansion including identifying building and closing upsell opportunities in partnership with Sales
• Build relationships with senior stakeholders (Director C-suite) and act as a strategic advisor
• Lead Executive Business Reviews (EBRs) focused on ROI insights and clear recommendations
• Translate data into actionable insights that drive cost savings and operational improvements
• Partner cross-functionally with Product Engineering Ops and Sales to deliver customer outcomes
• Advocate for customers and influence product direction based on enterprise needs
• Proactively identify risks gaps and opportunities across accounts and drive action

About You

• 6 years of relevant Customer Success Account Management or similar roles (logistics/supply chain B2B SaaS or payments preferred)
• Proven track record owning renewals and driving expansion (clear examples required)
• Experience managing enterprise and/or global accounts with complex stakeholders
• Strong executive presence and ability to influence senior leaders
• Highly autonomous able to prioritize problem-solve and drive outcomes independently
• Analytical and data-driven with the ability to translate insights into business value
• Excellent communication skills clear concise and executive-ready
• Bias for action and comfort operating in ambiguity

Benefits & Perks

• This role is eligible for Loopshealth insurance dental insurance vision insurance 401(k) plan paid time off paid holidays parental leave and other company-sponsored benefits.

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