Software Engineer (Backend)

Job Description

The Data Protection Team is looking for a software engineer who shares our desire to build great products for our customers.

We believe that the team should be a place where we can learn and grow by sharing experiences and knowledge. We are developing and maintaining the large-scale components of Zendesk products that focus mainly on the privacy and protection of customer data.

As a Software Engineer II you will work mostly independently as a programmer but you will also collaborate with other team members. You will be involved in technical discussions and decision-making.

Here you can learn more about the Advanced Data Privacy and Protection

What youll be doing:

• Follow best engineering practices when developing and maintaining Zendesk systems. Mainly in the area of customer data privacy and protection.

• Write test and maintain code used by millions of people worldwide.

• Continually improve your and your colleagues code through peer review pair programming and knowledge sharing.

• Learn and use AI every day as a tool to facilitate your work and ship the new product faster.

What you bring to the role:

Basic Qualifications:

• 2 years of experience in writing commercial backend code

• Coding skills in at least one of the following programming languages: Ruby Java Python.

• And a desire to learn other languages including a basic understanding of front-end technologies.

• Familiarity with relational databases and key-value data stores.

• You like to learn and apply your knowledge in practice.

• Good appreciation of application development and testing refactoring and agile practices.

• Excellent communication skills with the ability to work in distributed teams located across the world.

• We play as a team of individuals. Influence teammates growth and be open to learning from them.

Preferred Qualifications:

• Experience with modern highly available distributed systems

• Familiarity with Kubernetes and Docker

• Familiarity with Messaging queues (e.g. Kafka SQS)

• A degree in Computer Science or similar would be considered an asset.

• Experience working in a SaaS Company

Where We Work:

In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for two days a week.

What Youll Get from Us

• The opportunity to grow by tackling challenging problems and driving high-impact software initiatives.

• Collaboration with a team of passionate individuals who enjoy what they do and are always willing to help.

• Freedom to innovate bring your ideas experiment and make a real impact.

• A global collaborative work environment where you can connect with amazing people worldwide.

... and all the benefits to support your well-being and work-life balance:

• Flexible working hours and flexible hybrid environment (we work two days per week from our amazing Kraków office)

• Extended Stay Program (you can work up to 90 days outside of your country of jurisdiction).

• Employment Contract with Competitive Salary and IP Tax Relief

• Professional Development Funds and internal training to help you develop new skills and grow your career.

• Premium medical insurance (including dental & physiotherapy) plus private life insurance.

• Well-being package (incl. Employee Assistance Program and Mental Health Support as well as Additional Days Off).

• Family-Forming support: 16 weeks of paid paternity leave and inclusive fertility and hormonal health benefits via Carrot Fertility

• Competitive benefits package designed to support your lifestyle - including access to MyBenefit platform with multiple MultiSport Card Options.

• Long-Term Incentives: LTIP Bonus as well as Recharge Leave - 4 weeks of paid leave following 5 years of continuous service.

• and all the in-office perks such as lunches massage sessions specialty coffee etc.

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The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.