Technical Service Representative

As the Technical Service Representative you will provide on-site technical support within OEM and fleet environments including troubleshooting coating application defects and process variability

Responsibilities

• Manage audit and service programs to identify risks improve corrective actions and reduce warranty exposure
• Review document and improve coating processes in OEM production settings
• Be a primary owner of product-related CAIRs ensuring accurate entry proper routing timely resolution and closure
• Prioritize and respond to technical service needs across assigned accounts
• Deliver training certification support and standard operating procedures (SOPs) to customers and our teams
• Collaborate with Marketing and Product teams to communicate field feedback support product positioning and stay current on product updates
• Participate in regular customer and internal calls (weekly bi-weekly monthly) to agree on performance and priorities
• Support continuous improvement programs related to products tools and systems
• Demonstrate coating application and mixing including troubleshooting in live production environments

Qualifications

• Bachelors degree or 5 years of relevant experience in coatings manufacturing or a related field
• Experience in a large OEM environment as a technician specialist or manager
• Working knowledge of Microsoft Office (Excel Word PowerPoint and Outlook)
• Work with all levels of customer organizations (operators through leadership)
• Bilingual (Spanish/French) but not required
• Willingness to travel overnight up to 75%

About us:

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation sustainability and color PPG helps customers in industrial transportation consumer products and construction markets and aftermarkets to enhance more surfaces in more ways thandoes any other company. To learn more visit and follow @PPG onX.

The PPG Way 2030

We are customer champions

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen movefastanddontstop until we solve their biggest challenges. When our customers win we all grow.

We act with purpose and speed

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility using quality data to develop solutions that create value.

We are excellentoperators

Productive. Collaborative. Accountable. No matter our role weidentifyproblems takeownershipand always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support ourfrontlinethe faces of PPG to our customers.

We compete to win

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results embrace newtechnologiesand leverage agility and speed as strengths.

We are PPG proud

Strong. United. Passionate. We work safely act withintegrityand value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees creates an environment for continuous learning and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex pregnancy race color creed religion national origin age disability status marital status veteran status sexual orientation genderidentityor expression.

If you need an adjustment due to a disability please

PPG pay ranges and benefits can vary bylocationwhich allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including but not limited to skill sets experience and training qualifications and education licensure and certifications and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurancecoveragesand benefits will bein accordance withthe terms and conditions of the applicable plans and associated governing plan will be discussed with you by your recruiter during the hiring process.

PPG values your feedback on our recruiting process. We encourage you to visit and provide feedback on the processso that we can do better today than yesterday.