Product Operations

We believe that the way people interact with their finances will drastically improve in the next few years. Were dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo SoFi several of the Fortune 500 and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaids network covers 12000 financial institutions across the US Canada UK and Europe. Founded in 2013 the company is headquartered in San Francisco with offices in New York Washington D.C. London and Amsterdam.

As our founding Product Operations Lead you will define and own the operational backbone of the Product organization. You will work closely with Product Engineering Design and Product Marketing to build the systems cadences and standards that help teams execute consistently and at high quality. You are a hands-on builder who enjoys operating from first principles and defining long-term strategy for your domain.

Responsibilities:

• Own and evolve the operating system used by Product to plan track and communicate work including roadmaps planning artifacts and execution tracking (in close partnership with Engineering Operations).

• Design and run lightweight operating cadences (e.g. planning cycles product reviews execution check-ins)

• Improve visibility into priorities progress and decisions across the product organization without adding unnecessary process

• Define and own the PM tool stack evolving the tools and workflows that PMs use every day to ensure the function is operating effectively

• Identify where automation AI/agents and other new workflows can materially change how product work gets done and translate those ideas into adopted capabilities.

• Partner with Product leadership to reinforce a high-performing product culture both virtually (e.g. Product All Hands) and in-person (e.g. Bi-Annual Product Summits / Onsites)

• Build systems that capture and share high-quality product work (e.g. great PRDs) and decisions across teams helping raise the bar and accelerate learning.

• Longer-term own Product Manager onboarding and ongoing enablement ensuring PMs ramp quickly and understand how great product work gets done at Plaid.

Qualifications:

• 8 years of experience in Product Operations Program Management or a similar role.

• Experience in fast-moving product-led organizations with limited tolerance for unnecessary process.

• Strong systems thinker who can design operating models that scale without adding bureaucracy.

• Proven scrappy executor who takes ownership and gets things done.

• Comfort operating in ambiguity and building from a blank page.

• Clear concise communicator with strong written and verbal skills.

• Strong product instincts and empathy for Product Managers and cross-functional partners.

• Prior technical experience and/or the curiosity to build a deep understanding of Plaids products

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesnt fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race color national origin ethnicity religion or religious belief sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age military or veteran status disability or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories consistent with applicable federal state and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability please let us know at

Please review our Candidate Privacy Notice here.

Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan including medical dental vision and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position candidates work experience and skillset and location. Pay and benefits are subject to change at any time consistent with the terms of any applicable compensation or benefit plans.