Financial Sales Associate

The Financial Sales Associate is responsible for providing life insurance solutions to banks clients. He/he will work in coordination with branch. Sales and service teams thus we are looking for a dynamic individual who has an independent mindset and the drive to succeed.

Position Responsibilities:

• The Financial Sales Associate is responsible for providing life insurance and wealth management solutions to China Banks clients.

• Work closely with branch sales and service teams to provide innovative product solutions to address clients protection long-term savings and investment needs.

• Strengthen the long-term relationships with clients by providing excellent customer service

• Assists the Business Center in achieving sales goals and targets including lead generation lead conversion account acquisition account maintenance repeat business deepening and cross-selling of MCBL products.

• Prepares Monthly Sales Call Plans and Daily Sales Call Report to ensure that action plans sales call results client data and other key information are properly recorded reviewed and acted on. Regularly reviews and adjusts plans with the Area and Branch Manager. Conducts client calls sales presentations and other sales activities. Prepares other reports required by Management.

• Generates new account relationships deepens and broadens existing relationships and performs account handling and maintenance tasks to improve account profitability and expand business.

• Maintains cordial working relations with clients by ensuring the timely and expeditious handling of clients financial needs and requirements.

• Prepares and ensure availability of documentary requirements.

• Conducts market/competitor shopping client mapping telesales sales calls and on-site product presentations for new business acquisitions sometimes jointly with the Branch Manager.

• Promotes & facilitates referrals of MCBL products and services to existing and prospective clients.

• Conducts proper Know-Your-Customer (KYC) procedures and Customer Due Diligence (CDD) / Enhanced Due Diligence (EDD) depending on clients risk profile.

• Ensures daily email communications are checked and attended to.

• Attends meetings trainings conferences and related learning activities as required by immediate head and/or management.

• Compliance to all HR System (Workday Employee Self Service) requirements and other HR deliverables within deadline provided.

• Ensure 100% completion of compliance trainings mandated by the company within deadline provided. Strict adherence to all customer protection privacy data handling and other compliance policy and regulatory requirements of the company. Compliance training includes Product Trainings Product Orientation promo cascades and related activities geared toward product knowledge.

• Conducts policy review to provide quality customer experience through updates and financial advice to clients to be able to upsell resell cross-sell and/or generate leads. Policy reviews and after sales service is an important job deliverable and customer requirement that leads to more business from clients referrals from engaged clients and more referrals from the Banks Branch Managers and staff. It is an integral part of MCBLs commitment to the Banks customers as well as MCBLs customers.

• Conduct post sales service to all clients and real-time escalation of complaints to concerned units.

• Facilitate collection via ADA over-the-counter or cheque payments.

• Conduct regular leads planning with BM to be able to generate quality sales leads.

• Other relevant task/s that may be assigned from time to time.

Required Qualifications:

• Candidate must possess at least a Bachelors/College Degree

• Work experience in bancassurance sales is highly preferred for this position but those with sales and customer service experience gained from banking transport pharmaceutical FMCG hospitality and IT industries are also encouraged to apply.

Preferred Qualifications:

• Must be self-driven and highly motivated

• Personable with good interpersonal and communication skills

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .