Manager Client Services

At Franklin Templeton were advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic firm spans asset management wealth management and fintech offering many ways to help investors make progress toward their goals. Talented teams working around the globe bring expertise thats both broad and unique. And our welcoming respectful and inclusive culture provides opportunities to help you reach your potential while helping our clients reach theirs.

Come join us in delivering better outcomes for our clients around the world!

Franklin Templeton has built an industry leading range of capabilities across traditional and alternative asset classes through strategic acquisitions. As our presence and business in Japan continues to grow we are committed to enhancing how we share information and engage with our clients.

We are looking for a Manager Client Services to join the team in Japan.

• Support institutional investors including financial institutions and pension funds as well as distributors and domestic asset management companies through thoughtful responses to client and mandate-related inquiries and regular value-added support.

• Build long-term client relationships and partner with sales investments product operations and overseas offices to lead responses to client needs and deliver consistent service experience.

• Act proactively in a dynamic market environment and help identify additional investment and cross-sell opportunities that support business growth in Japan.

To succeed in this role you will bring strong compliance awareness sound judgment and the ability to assess client needs set priorities and lead timely responses. You will also work effectively across stakeholders adapt quickly to changing market conditions and approach a broad range of matters with a positive solutions-oriented mindset.

Experience:

• 5 years of experience in the financial industry preferably with an asset manager securities firm or bank

• At least 3 years of that experience in sales including client service within the financial industry

• Experience with investment product launch modification or redemption projects or business process improvement initiatives is preferred

Expertise / Knowledge:

• Strong knowledge of investment strategies and financial markets particularly global equities global fixed income and foreign exchange

• Basic knowledge of regulations and business practices in the asset management industry

• Basic knowledge of investment vehicles and fund structures

Competencies:

• Strong understanding of the value of asset management and alignment with Franklin Templetons mission and direction

• Self-starter with a proactive goal-oriented mindset

• Strategic thinking adaptability and strong prioritization and problem-solving skills

• Strong knowledge of laws regulations and compliance requirements with high integrity

• Resilience drive and a positive approach to challenges

• Strong communication and relationship-building skills with a collaborative mindset

PC and Language Skills:

• Proficiency in PowerPoint Excel and Word with the ability to prepare internal and client-facing materials analyze data and produce reports; basic familiarity with generative AI tools such as ChatGPT and Copilot is preferred

• English proficiency sufficient to draft emails and participate effectively in conference calls and online meetings

Qualifications:

• CFA CMA or CAIA qualifications are a plus

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