Client Services Manager

As Client Services Manager you will play a pivotal leadership role overseeing talent acquisition delivery for one of our most strategic client partnerships. Leading a team of recruiters you will drive recruitment excellence influence business outcomes and build trusted relationships with senior stakeholders to ensure the ongoing success of this flagship account.

• Work Location: Tokyo Japan
• Work Arrangement: Hybrid work model (34 days or less per week onsite) flexible depending on business needs and team alignment.
• Languages Required: 
  • Japanese: Native level or equivalent professional proficiency (JLPT N1 level)
  • English: Businesslevel proficiency
• Working Hours:
  • Monday to Friday 9:00 AM 6:00 PM (Non-core flexible working hours) 

Team Leadership

• Lead and coach a high-performing recruitment team
• Set clear performance standards and goals; proactively address gaps
• Conduct regular 1-1s team meetings and performance reviews
• Foster an inclusive collaborative environment that inspires excellence

Client Partnership

• Build strong relationships with key stakeholders across client organizations
• Partner with internal Cielo teams and client leaders on implementations
• Participate in client meetings sharing insights and addressing service gaps
• Deeply understand client organizational structures and needs

Strategic Delivery

• Develop recruiting metrics and analytics (time to fill cost per hire candidate satisfaction etc.)
• Manage programs events and campaigns to build candidate pipelines
• Drive comprehensive hiring strategies including passive outreach and recruitment marketing
• Leverage cutting-edge recruitment technologies and Cielo resources
• Oversee P&L management and Cielo-specific reporting
• Drive continuous improvement and process standardization

Supervisory Responsibilities

The Client Services Manager will lead a team of Recruiters providing guidance conducting performance reviews and supporting professional growth.

Qualifications :

Experience

• Proven track record in talent acquisition or HR
• Experience coaching peers or managing teams

Skills

• Knowledge of recruitment technologies (ATS social media tools)
• Strong proficiency in Microsoft Office Suite

Education

• Bachelors degree in business management HR or related field (preferred)

Additional Information :

Cielo is an equal opportunity employer. We welcome applicants from all backgrounds and do not discriminate based on race color religion sex national origin disability age genetic information or any other protected status. Applicants requiring accommodations should contact: 

Remote Work :

Yes

Employment Type :

Full-time