Job Description

Zendesk is looking for an experienced Staff Engineer to join our Edge Engineering team in Europe. Zendesk handles billions of user interactions every day and the Edge team is on the critical path for every one of them. Our services route traffic across Zendesks global cloud infrastructure and provide critical protections for back-end product services. We own Zendesks CDN Cloud firewall load balancing proxying tier and more. We care deeply about best practices modern technologies observability and systems resilience.

What you get to do every day

• Build and manage our best-in-class proxy tier servicing billions of HTTP requests per day.

• Manage our global CDN platform that ships assets to clients browsers efficiently.

• Work collaboratively with a niche team of experienced engineers.

• Ship code to production and improve the experience of millions of Zendesk users.

• Be a second set of eyes for your peers code changes and deployment plans.

• Use a best-in-class modern technology stack: AWS Cloudflare Kubernetes Terraform Go etc.

• Use DevOps best practices: we build it we run it.

What you bring to the role

• Youre a proactive member of the team always wanting to improve processes and procedures.

• Youre asking questions that ensure were on the right direction.

• Youre keen on planning the deployment of complex changes and long term design decisions.

Qualifications / Experience

• 5 years work experience in a DevOps or production engineer role working on high-traffic customer-facing distributed systems.

• 5 years experience with edge-related technologies: HTTP TLS load balancing Reverse Proxying CDN DNS etc.

• Hands-on experience in shipping highly scalable server-side solutions in a continuous integration environment requiring extensive cross team collaboration.

• Hands-on experience working with Linux Docker and Kubernetes.

• Hands-on experience with AWS or similar cloud computing platforms.

Preferred Competencies

• Deep experience in modern SaaS companies.

• A passion for identifying problems and fixing them. You run towards the fires.

• Strong writing skills. You understand the need to document first in a remote async work environment.

• Knowledge of caching solutions and experience with CDN solutions (Cloudflare CloudFront Fastly etc.)

• Experience observing systems via metrics and traces using cloud based Observability tools.

• Experience or willingness to learn writing code in Go.

Tech stack

• AWS Cloudflare Envoy OpenResty

• IaC: Terraform

• Kubernetes Docker

• Golang

• Spinnaker GitHub Datadog

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The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.