Technical Specialist
Job Summary
The Technical Specialist acts as a vital link between dormakabas internal teams and external stakeholderssuch as distributors consultants and partners. This role combines technical expertise with customer focus to deliver tailored access solutions across international markets.
- Serve as the first point of contact for technical and commercial inquiries for all dormakaba product portfolio (AHS AAS-ESA ESC and ACS exclude LGSHospitality).
- Provide guidance on product selection configuration and compliance with standards.
- Support negotiations with technical input and follow up on quotations.
- Participate in sales discussions product presentations and solution demonstrations.
- Prepare and review quotations proposals and tender documents by working together with the sales personnel
- Track and management opportunities using CRM systems (e.g. Salesforce).
- Advise stakeholders on product compatibility and optimal selection.
- Ensure offers meet technical feasibility and customer expectations.
- Support multi-product projects and share market feedback with internal teams.
- Collaborate with internal departments to ensure feasibility quality and timely delivery.
- Contribute to product improvement by relaying customer insights and technical feedback and working with the Product Marketing Management team (PMM)
- Bachelors degree in Electrical Engineering Architecture or a related field.
- Ability to read and interpret technical drawings and specifications.
- Experience in technical sales support or project sales preferably in building products.
- Proficiency in tools like AutoCAD CRM systems and MS Office.
- Strong communication and presentation skills in English
You will be report to the Country Manager Malaysia/Indonesia based on Indonesia Office.
Required Experience:
IC
About Company
From end-to-end access solutions to industry best practices & straightforward installation, we are your complete partner for door and access systems.