Sr. Manager– Communications, Mumbai

Note: Experience in the social sector is mandatory.

About the Role:
We are looking for a hands-on communications professional to create and manage content across formats including writing design and storytelling. The role focuses on managing social media producing visual and written content and capturing field stories to build a strong and engaging digital presence. You will work closely with programme teams to translate on-ground work into impactful narratives for diverse audiences.

Key Responsibilities:

1. Design & Visual Communication

• Create social media creatives campaign materials and event collaterals using Canva aligned with brand identity
• Support design of reports brochures presentations and donor materials
• Use Adobe Illustrator/Photoshop for advanced design needs when required
• Edit short videos and reels capturing field impact and storytelling moments
• Maintain visual consistency across all communication outputs
• Manage communications calendar and ensure timely content delivery

2. Social Media & Digital Presence

• Own day-to-day management of social media platforms (Instagram LinkedIn YouTube X)
• Plan and schedule content write captions and engage with audiences
• Track performance metrics and basic analytics to improve content strategy
• Stay updated on digital trends and integrate relevant practices
• Ensure alignment of tone voice and messaging across platforms

3. Website & Digital Content Management

• Update and maintain website content across programmes events and reports
• Coordinate with teams to ensure timely publication of updates and stories

4. Storytelling & Field Content

• Visit field locations to collect stories visuals and insights
• Develop case studies quotes and narrative content from field engagement
• Maintain a structured repository of stories images and content assets
• Write across formats: captions articles newsletters donor updates and scripts

5. Campaigns & Collaboration

• Support and execute communication campaigns and advocacy initiatives
• Capture real-time content during events and field activities
• Collaborate with cross-functional teams for integrated storytelling
• Support planning coordination and timely execution of communication outputs

Required Skills & Experience:

• 6 8 years of experience in communications content creation digital marketing or related fields.
• Strong portfolio showcasing writing design or multimedia content.
• Proficiency in Canva (mandatory); working knowledge of Adobe Photoshop and Illustrator.
• Experience managing social media platforms and content calendars.
• Ability to create and edit short-form videos and reels.
• Strong writing skills across formats and audience types.
• Basic understanding of Google Analytics (Google Ads is a plus).
• Experience managing or updating websites (CMS preferred).
• Strong organisational skills and ability to handle multiple deadlines.

Education: Bachelors or Masters degree in Communications Journalism Marketing or related field

Additional Requirements:

• Willingness to travel for field visits (within Mumbai and occasionally across Maharashtra)
• Strong ownership mindset attention to detail and ability to work independently
• Comfortable working in ambiguous evolving environments

Hiring Process:

Step 1: HR discussion (R1) (Virtual)
Step 2: Practical assignment (writing design content planning) (In-person)
Step 3: Technical interview with communications team (In-person)
Step 4: Final discussion with leadership (In-person)

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Hiring Note: Applications will be reviewed on a rolling basis. This job is re-posted on August 4 2026 on Ground Zero

For any questions ping us on WhatsApp chat: 91-