Senior-Software Engineer

Incedo is a US-based consulting data science and technology services firm with over 3000 people helping clients
from our six offices across US Mexico and India. We help our clients achieve competitive advantage through
end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering data science and
design capabilities coupled with deep domain understanding. We combine services and products to maximize
business impact for our clients in telecom Banking Wealth Management product engineering and life science
& healthcare industries.
Working at Incedo will provide you an opportunity to work with industry leading client organizations deep
technology and domain experts and global teams. Incedo University our learning platform provides ample
learning opportunities starting with a structured onboarding program and carrying throughout various stages of
your career. A variety of fun activities is also an integral part of our friendly work environment. Our flexible
career paths allow you to grow into a program manager a technical architect or a domain expert based on your
skills and interests.
Our Mission is to enable our clients to maximize business impact from technology by

• Harnessing the transformational impact of emerging technologies
• Bridging the gap between business and technology

Role Description:
As a Technical Lead - Application / Platform support at Incedo you will be responsible for providing technical support for client applications and platforms. Your duties will include troubleshooting technical issues maintaining system uptime ensuring compliance with technical standards collaborating with other teams to resolve issues and maintaining accurate records.

Roles & Responsibilities:
Providing technical support for applications and platforms.
Configuring and maintaining application and platform components.
Monitoring and analyzing application and platform performance metrics.
Troubleshooting and resolving application and platform-related issues.
Collaborating with other IT teams to ensure application and platform integration and functionality.
Maintaining documentation of application and platform configurations and changes.

Skills Requirements:

In-depth knowledge of the applications/platforms being supported and the underlying technologies.
Strong troubleshooting and analytical skills to diagnose and resolve complex issues in a timely manner.
Familiarity with ITIL processes for incident problem and change management.
Understanding of scripting languages and automation tools to streamline support processes.
Must have excellent communication skills and be able to communicate complex technical information to non-technical stakeholders in a clear and concise manner.
Must understand the companys long-term vision and align with it.
Should be open to new ideas and be willing to learn and develop new skills.
Should also be able to work well under pressure and manage multiple tasks and priorities.

Qualifications

7-9 years of work experience in relevant field
or MCA degree from a reputed university. Computer science background is preferred

We value diversity at Incedo. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.