Senior Operations Manager , External Fulfillment

As a Sr. Operations Manager you will lead ROW - CST operations and new launches in external fulfillment for SF DF VF channels. ROW (Rest of the World) includes emerging external fullfillment markets such as Australia Japan LATAM and
This role is a combination of Operations and Program initiatives. You will set up governance mechanisms for these countries benchmark process & measurement parity share best practices lead stakeholder connects and manage CST team members that are dedicated for these geographies. For SF channel launch you will ensure on time launch of new sellers smooth onboarding and manage first order experience of these sellers.
This position requires a candidate who has the ability to drive quality productivity and process improvements and keep pace with our growth whilst motivating others to meet the challenges of an extremely dynamic customer-focused and metrics driven environment. The position will be crucial in driving operational excellence in India and select emerging countries ( ROW).
The ideal candidate actively seeks to understand Amazon core business values and initiatives and translate those into everyday practices. They will be comfortable in a fast-paced multi-tasked high-energy environment and will display creative and analytical problem-solving skills with an unrelenting passion for excellent service to our Sellers. Strong communication skills as well as a strong technical and analytical aptitude are essential.
We have a 5-day work week but given the 7 days a week operation the 2 scheduled days off will vary based on shift patterns and business needs.

- 3 years of employee and performance management experience
- Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area including weekends nights and/or holidays

- 1 years of performance metrics process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.