Senior Linux Virtualization Support Engineer (L3L4)

Company Name:WillwareTechnologies

Role:Senior Linux Virtualization Support Engineer (L3/L4)

Location: Chennai Bangalore Hyderabad Gurugram Noida Mumbai

WorkMode:Hybrid

We are looking for an experienced Senior Linux Virtualization Support Engineer with strong expertise in Linux administration KVM virtualization and VMware environments. The ideal candidate should have hands-on experience in L3/L4 product support advanced troubleshooting capabilities and the ability to independently manage critical production incidents from triage through resolution and root cause analysis.

• Own and manage Sev-1 to Sev-4 incidents end-to-end including triage RCA and resolution.
• Perform advanced troubleshooting across Linux OS KVM/hypervisor networking storage and application layers.
• Analyze logs traces core dumps and telemetry data to identify root causes.
• Work on complex product issues and provide workarounds and long-term solutions.
• Collaborate with engineering teams by providing high-quality escalation details.
• Participate in customer escalation calls and war-room discussions as required.
• Ensure timely communication and resolution of critical production issues.
• Create and maintain technical documentation and RCA reports.

• 8 years of experience with L3/L4 Linux product support.
• Strong expertise in Linux command-line administration including:
  • OS internals
  • Processes and memory management
  • System performance analysis
  • Networking fundamentals
• Solid understanding of KVM and virtualization concepts.
• Hands-on experience with VMware administration.
• Strong Linux networking knowledge including:
  • TCP/IP
  • VLANs
  • Bonding
  • Routing concepts
• Proven experience in advanced troubleshooting and RCA in production environments.
• Ability to work independently and take complete ownership of issues.

• Experience in L3/L4 product support escalation management or sustaining engineering teams.
• Experience supporting Linux-based software platforms or products not limited to infrastructure administration.
• Exposure to handling critical production incidents and customer escalations.

• Experience with Java-based platforms middleware and databases.
• Exposure to Docker and Kubernetes environments.
• Scripting and automation experience using Shell or Python.
• Familiarity with monitoring and observability tools.

• Profile is primarily focused on VMware GUI-based administration without strong Linux expertise.
• Looking for training shadowing or transition opportunities.
• Limited exposure to production troubleshooting and RCA activities.

• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Ability to perform effectively in high-pressure production environments.

Required Skills:

L3/L4 Linux product command-lineVMware