Principal Technical Account Manager

• Oracle is a global technology leader helping organizations modernize scale and transform their business through enterprise applications cloud infrastructure data platforms and industry-focused solutions.

• The Customer Success Services team partners with customers across cloud and on-premises environments to drive successful adoption transformation and operational excellence. The team focuses on helping customers maximize value from Oracles product portfolio including Oracle Fusion Applications Oracle Cloud Infrastructure and on-premises solutions. This role plays a key part in guiding customers through cloud adoption workload migration solution design implementation and lifecycle delivery.

  Job Summary

• We are seeking an experienced Cloud Solution Architect / Oracle Cloud Transformation Lead to act as a trusted client advocate and technical-functional advisor for customer transformation initiatives.

• The role is responsible for understanding customer business requirements translating them into integrated system application infrastructure and process solutions and leading end-to-end delivery across the software development lifecycle. The ideal candidate will bring strong Oracle product knowledge hands-on OCI expertise cloud architecture experience DevOps capabilities and the ability to coordinate cross-functional teams to drive successful cloud adoption and implementation outcomes.

• Proven hands-on experience with Oracle Cloud Infrastructure including designing provisioning deploying and managing OCI-based solutions.
• Strong expertise in Terraform for provisioning and managing OCI resources using infrastructure-as-code practices.
• High proficiency in scripting and programming languages such as Bash Python or Shell.
• Solid experience deploying and managing workloads on Kubernetes preferably Oracle Kubernetes Engine.
• Experience building monitoring dashboards alerts and observability solutions using Prometheus and Grafana.
• Strong understanding of cloud networking security identity and access management and secure cloud infrastructure design.
• Hands-on experience designing cloud architecture and developing secure scalable infrastructure frameworks.
• Familiarity with modern CI/CD pipelines DevOps tools automation practices and cloud deployment methodologies.
• Excellent understanding of Oracles product portfolio including Fusion Applications OCI and on-premises solutions with the ability to support business process transformation discussions.
• Strong experience managing cross-functional teams and coordinating with internal and external stakeholders across development support services and partner organizations.
• Excellent written and verbal communication skills with the ability to engage effectively with both technical and non-technical stakeholders at all levels of a customer organization.
• Understanding of the CSS service portfolio across cloud and on-premises offerings.

• Experience supporting enterprise-scale cloud transformation or workload migration programs.
• Prior experience working with Oracle Fusion Applications Oracle on-premises environments and hybrid cloud architectures.
• Exposure to customer success consulting managed services or professional services delivery models.
• Experience contributing to strategic planning roadmap development goal setting and portfolio-level program execution.
• Knowledge of Oracle release management processes business enhancement cycles and production support models.
• Relevant Oracle Cloud Infrastructure certifications or Kubernetes certifications.
• Experience working in Agile DevOps or product-aligned delivery environments.

• Act as a customer advocate by understanding business needs translating requirements into practical solution designs and guiding customers through Oracle Cloud adoption and transformation initiatives.
• Conduct fit-gap analysis of customer cloud environments and develop actionable roadmaps for transitioning modernizing and implementing best-fit Oracle solutions.
• Define and align the functional and technical vision for program solutions in collaboration with customers internal teams and external partners.
• Participate in identifying systems subsystems integrations and interfaces while validating technology assumptions and evaluating solution alternatives.
• Lead and oversee the end-to-end SDLC process including discovery requirements intake design development testing deployment go-live and post-implementation support.
• Align customer solutions with Oracle product roadmaps release cycles business enhancements and production break-fix requirements.
• Drive deployment of customer workloads to Oracle Cloud by providing architecture guidance cloud adoption recommendations blocker resolution and implementation support.
• Collaborate closely with portfolio managers business analysts integration specialists QA teams development teams support teams services teams and third-party partners to ensure successful program execution.

Candidates may reflect on the following questions before applying:

• Do I have hands-on experience designing provisioning and managing Oracle Cloud Infrastructure resources including secure networking IAM and workload deployment
• Can I independently use Terraform and scripting languages such as Bash Python or Shell to automate cloud infrastructure provisioning and operational tasks
• Have I deployed and managed workloads on Kubernetes preferably Oracle Kubernetes Engine and implemented monitoring using Prometheus and Grafana
• Can I translate customer business requirements into integrated cloud application system or process designs while performing fit-gap analysis and recommending a practical implementation roadmap
• Am I comfortable leading cross-functional teams through the full SDLC from discovery and design through testing deployment go-live and post-production support

Career Level - IC4