Full stack Developer- Telephony
Job Location:
Monthly Salary:
Posted on:
6 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Description
Responsibilities
Qualifications
- Define integration requirements between NICE CXone and core business applications (e.g. Salesforce MS Dynamics internal CRMs and ticketing systems) using CXone APIs and pre-built connectors.
- Collaborate with engineering teams to leverage NICE CXone REST APIs for custom reporting real-time data feeds and automation.
Responsibilities
- Act as the primary technical product manager for the migration lifecycle: discovery design configuration testing deployment and hypercare.
- Partner with telephony and network teams to design secure SIP/VoIP connectivity WebRTC configurations and carrier routing strategies within the CXone ecosystem.
- Map legacy IVR call flows routing scripts and queue structures into optimized NICE CXone Studio scripts.
Qualifications
- Education: Bachelors degree in Computer Science Information Technology Engineering or a related technical field (or equivalent practical experience).
- Experience:
- 5 years of experience as a TPM or Solution Architect in the telecom/contact center domain.
- 3 years of direct hands-on experience leading NICE CXone (CCaaS) migrations implementations and configurations.
- Technical Expertise:
- Deep understanding of the NICE CXone suite including Studio routing ACD IVR Omnichannel (chat email SMS social) and Reporting/Analytics.
- Proven experience migrating complex multi-site on-premises contact centers to a cloud environment.
- Strong knowledge of telecom protocols and networking concepts (SIP VoIP WebRTC MPLS VPN firewalls).
- Experience with API integrations (REST/SOAP) and connecting CCaaS platforms to CRM systems (e.g. Salesforce Open CTI).
- Methodology: Strong experience working in Agile/Scrum frameworks.
Required Experience:
IC
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