Data Analyst
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Job Summary
WE ARE HIRING A DATA ANALYST
Ever opened a new bank account and got a weekend away Spent on fashion and received a personal styling session Picked up groceries and walked away with cinema tickets
If so youve probably experienced a TLC Worldwide campaign - without even knowing it.
At TLC we help the worlds biggest brands drive customer acquisition loyalty and engagement with emotionally engaging experience-led rewards. From global banks to high street retailers our programs are designed shift behaviour boost ROI and build genuine brand love at the fraction of the cost of discounting and cash offers. Backed by COSMOS our all-in-one program platform we deliver personalised campaigns at scale with live data smart insights and seamless customer journeys.
Weve spent 30 years mastering what moves customers; combining deep consumer insight a global network of 100000 rewards and a unique ability to drive measurable ROI for brands.
Were 400 people strong across 15 global hubs. A collective of marketers creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking empower growth and champion the kind of culture that helps people thrive.
Here are a few things that weve got to offer:
Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients
Weekly webinars to support your development through our People Academy
Annual TLC Wellness Week and programmes throughout the year
TLC Culture Club - including seasonal social events tasty lunches & more
TLC Gives Back - volunteering opportunities including off site visits and volunteering leave
TLC Rise - supporting and empowering women into leadership roles
Frankies - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits
TLC Owners Club - Everyone that is part of the TLC experience contributes to our success which is why we all own a piece of TLC as part of our share holder scheme
What youll be doing:
Business Intelligence Analytics & Insight Delivery
You will develop maintain and enhance reporting dashboards and analytical solutions that provide clear actionable insights across TLCs operational client and product environments. You will analyse business campaign loyalty and customer engagement data to identify trends opportunities risks and areas for optimisation supporting KPI tracking commercial analysis forecasting and data-driven decision-making across the organisation.
Data Modelling Reporting & Analytics Enablement
You will work with data from Snowflake and connected operational systems to transform analyse and model data into trusted business-ready datasets and semantic layers that support scalable reporting and self-service analytics. You will help ensure data is accurate structured documented and optimised for insight generation across the business.
AI-Enabled Analytics Automation & Continuous Improvement
You will contribute to improving reporting processes dashboard usability automation and analytical workflows across TLCs modern data environment. You will support the adoption of AI-enabled analytics intelligent workflows and AI-assisted tooling to improve efficiency accessibility of insights and decision-making while helping evolve future predictive and advanced analytical capabilities.
Cross-Functional Collaboration & Stakeholder Support
You will work closely with Product Technology Client Services Commercial and Leadership teams to understand business requirements translate them into analytical solutions and communicate insights clearly to both technical and non-technical stakeholders.
Data Quality Governance & Operational Analytics
You will help maintain high standards of data accuracy consistency governance and reporting best practices across TLCs analytics environment. You will support analysis across TLCs operational ecosystem including COSMOS Mixpanel campaign platforms and third-party systems helping deliver trusted insights into operational performance programme effectiveness and customer engagement.
What were looking for:
Proven experience in data analysis business intelligence or analytics roles
Strong SQL skills with experience querying transforming and analysing large datasets
Experience building dashboards and reports using tools such as Omni ThoughtSpot or similar BI platforms
Experience working with cloud data warehouses such as Snowflake BigQuery Redshift or similar
Strong analytical and problem-solving skills with the ability to interpret data and communicate actionable insights clearly
Understanding of data modelling concepts and working with curated business-ready datasets
Experience validating and troubleshooting data quality reporting logic and inconsistencies across datasets
Strong communication and stakeholder management skills with the ability to work effectively across technical and non-technical teams
A proactive mindset with a keen interest in modern analytics automation AI-enabled insight generation and developing data science skills including statistical analysis predictive modelling and machine learning
Preferred Experience
Experience working on dashboard development semantic modelling and self-service reporting
Experience working with Mixpanel or similar event analytics platforms
Familiarity with customer campaign loyalty or martech data ecosystems
Experience working with Snowflake and modern data stack environments
Experience using Python for analysis automation or data preparation tasks
Being a people-led business we hire upon values and believe that our people are what make the beloved TLC culture so unique.
At TLC we aim to create a world within the world that is free from prejudice bias and inequity.
A world where diversity is valued and celebrated and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.
If youre excited by everything weve told you then its time to apply!
