Chat Support Executive
Job Location:
Monthly Salary:
Posted on:
9 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Summary:
As a Chat Support Agent at DrinkPrime you will play a pivotal role in delivering exceptional customer experiences through our digital support channels. Youll be the frontline representative for our mission to make safe reliable drinking water accessible to every household across India. By providing timely accurate and empathetic support via live chat youll help customers navigate their subscription troubleshoot issues and feel confident in their choice of DrinkPrime. This role is ideal for someone who thrives in a fast-paced customer-centric environment and is passionate about contributing to a purpose-driven organization with a strong tech-first approach.
Responsibilities:
- Respond to customer inquiries via live chat with speed professionalism and empathy.
- Diagnose issues and deliver accurate actionable solutions to ensure customer satisfaction.
- Maintain clear concise and courteous communication across all interactions.
- Escalate complex or unresolved issues to the Team Lead or relevant departments promptly.
- Adhere to established workflows SOPs and quality assurance standards.
- Utilize Freshchat (or similar platforms) efficiently to manage multiple conversations simultaneously.
- Document customer interactions and resolutions accurately for internal tracking and reporting.
- Proactively share recurring customer feedback and pain points with the Team Lead to drive process improvements.
- Achieve or exceed key performance metrics including first response time resolution rate and CSAT.
- Participate in ongoing training and development sessions to stay current on product updates and support protocols.
Requirements
Requirements:
- 1 years of experience in customer support with a focus on chat-based or digital support channels.
- Familiarity with Freshchat Freshdesk or other modern customer support platforms is preferred.
- Exceptional written communication skills with strong grammar tone and clarity.
- Proven problem-solving abilities and the capacity to multitask effectively in a high-volume environment.
- High levels of empathy patience and professionalism in every interaction.
- Willingness to work flexible rotational shifts including 6 rotational week offs per month.
Required Skills:
Requirements: 1 years of experience in customer support with a focus on chat-based or digital support channels. Familiarity with Freshchat Freshdesk or other modern customer support platforms is preferred. Exceptional written communication skills with strong grammar tone and clarity. Proven problem-solving abilities and the capacity to multitask effectively in a high-volume environment. High levels of empathy patience and professionalism in every interaction. Willingness to work flexible rotational shifts including 6 rotational week offs per month.
