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IT Network Support Engineer (mfd)
Job Location:
Monthly Salary:
Posted:
12 May 2026 (30+ days ago)
Posted:
Application Deadline:
27 August 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
This motivates you
- Implementing Innovations & Improvements.
- Acting Independently & Responsibility
- Making Things Happen (Sustainability)
- Having Fun & Informal Environment.
- The Hero Complex (Service & Impact).
- Infrastructure Ownership (The Digital Architect)
- The Detective Thrill (Problem Solving)
What to do
- Monitoring & Alerting: Proactively monitoring network health/ server performance disk space CPU/RAM utilization using tools like SolarWinds Nagios or PRTG to identify outages or performance drops.
- User & Access Management: Handling Active Directory (AD) tasks such as password resets unlocking accounts creating/modifying user profiles and managing Group Memberships.
- Incident Management: Acting as the first point of contact for network tickets. This involves acknowledging classifying and resolving or escalating issues within Service Level Agreements (SLAs).
- Basic Troubleshooting: Resolving common connectivity issues such as faulty cables port errors IP conflicts or VPN login failures.
- Backup Operations: Monitoring daily backup jobs (using tools like Veeam Veritas or Commvault) and performing basic file-level restores when requested.
- Hardware Maintenance: Assisting with rack and stack (physically installing routers and switches) cable management (patching) and labeling equipment.
- Documentation: Maintaining accurate logs of network changes inventorying assets (serial numbers models) and updating network diagrams.
- User Support: Providing remote or on-site support to end-users for basic network-related queries like Wi-Fi access or printer connectivity.
Skills you bring with you
Technical Skills & Qualifications
- Networking Fundamentals: A solid understanding of the OSI model TCP/IP DNS DHCP and Subnetting.
- Device Knowledge: Basic familiarity with Cisco Juniper or HP command-line interfaces (CLI) for simple configuration checks.
- Standard Protocols: Awareness of routing (OSPF BGP) and switching (VLANs STP) concepts.
- Tools: Experience with basic diagnostic commands like ping traceroute nslookup and netstat.
- Education: Usually a Bachelors degree in IT Computer Science or equivalent work experience (12 years).
- Communication:Essential for explaining technical issues to non-technical users.
- While Desktop Support focuses on the end-user device (laptops local apps) If a user cant login its desktop support: if the server that authenticates everyone is slow.
We offer
- Annual Vacation: 30 days of paid leave (exceeding the legal minimum of 20 days).
- Mobility Perks: Choice of a Deutschland-Ticket (Job-Ticket) for public transit or Job-Bike leasing.
- Meal Benefits: Lunch vouchers or subsidized on-site canteens.
- Retirement: Company pension schemes (Betriebliche Altersvorsorge) with employer matching contributions.
- Maternity Protection (Mutterschutz)
- Parental Leave (Elternzeit)
About us
Since 2019 Hero Tech Center Germany has been developing innovative concepts for the worlds largest two-wheeler manufacturer Hero Motocorp Limited from India. At our location in Stephanskirchen Rosenheim we are a 60-strong team from 12 nationalities that has an impact on the mobility of the future by supporting the parent company in India with new technologies and innovative vehicle concepts and overseeing new developments from concept to series development. With our Vehicle Engineering & Development Electrical Development and Advanced Styling divisions we cover many areas of two-wheeler development. Our special feature is that the engineers for the chassis and body sit directly next to the designers of the Advanced Styling and thus have very short coordination paths.
Electromobility is not neglected by us either and is also covered from the beginning with good requirements management to internal battery and cell development to the electric drive train and testing.
Electromobility is not neglected by us either and is also covered from the beginning with good requirements management to internal battery and cell development to the electric drive train and testing.
Required Experience:
IC
About Company
Since 2019, Hero Tech Center Germany has been developing innovative concepts for the world's largest two-wheeler manufacturer Hero Motocorp Limited from India. At our location in Stephanskirchen, Rosenheim, we are a 60-strong team from 12 nationalities that has an impact on the mobili ... View more
