Software Technical Support Engineer

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips the brains of devices we use every day. As the foundation of the global electronics industry Applied enables the exciting technologies that literally connect our world like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology join us to deliver material innovation that changes the world.

What We Offer

Salary:

Location:

Youll benefit from a supportive work culture that encourages you to learn develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possiblewhile learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials we care about the health and wellbeing of our employees. Were committed to providing programs and support that encourage personal and professional growth and care for you at work at home or wherever you may go. Learn more about our benefits.

Position based in Bernin Grenoble area (France 38).

To support our growth Applied Materials is recruiting a Software Technical Support Engineer on a permanent contract.

You are responsible for the installation configuration testing and validation phases follow-up customer training and all corrective actions related to the software and network solutions installed on the equipment sold to our customers and used in a cleanroom environment for semiconductor manufacturing.

You work in support of our customer service and process support teams within the clients cleanroom and travel up to 75% of the time.

Main responsibilities:

• Installation et configuration (35%)

Install and configure software solutions on customer equipment in a cleanroom environment (MS Windows environment).

Configure the equipment network to enable communication with the customers network.

Improve existing procedures and document new ones as needed for internal use.

• Customer support (35%)

Provide assistance and expertise in analyzing the performance of installed equipment.

Analyze issues reported by the customer or the local team on production equipment related to installed software.

Plan interventions to resolve performance issues (configurations software updates data recovery etc.).

Escalate unresolved issues to a community of software experts to obtain solutions for the customer.

Support the customer in developing and deploying new automation solutions (SECS/GEM protocol) in the cleanroom.

Contribute to continuous improvement initiatives to enhance productivity (deployment of new software solutions diagnostic tools script development etc.).

Create an environment conducive to developing new business opportunities.

• Testing & validation (15%)

Develop simulation platforms replicating cleanroom equipment configurations to validate new software solutions before deployment.

Test solutions using equipment-specific test plans aligned with customer requirements.

Validate installation procedures and update them when necessary.

• Projects (15%)

Contribute to solution/product design testing documentation reviews and conferences.

Stay up to date on Applied Materials and external software and network solutions.

Ensure internal training of local teams on software-related aspects of cleanroom equipment.

Leverage proximity to engineers and knowledge of equipment to propose pragmatic and innovative solutions aimed at improving industrial performance.

Ensure compliance with Applied Materials and customer quality standards.

Your profile:

Masters degree (Engineering School Bac5) in IT/Networks Mechanical Electrical Electronics Maintenance or related fields.

Recognized experience in demanding production or maintenance environments (semiconductors aerospace medical nuclear automotive etc.).

Interest in hands-on field-based work.

Ideally prior operational experience in large-scale industrial ramp-up environments.

Ideally dual skill set in IT mechanical or IT electronics.

Strong organizational skills and ability to manage priorities and unforeseen situations.

Excellent communication and customer-facing skills with the ability to build trust with various stakeholders.

Curious rigorous structured analytical and adaptable to dynamic environments.

Able to work autonomously.

Fluent in English (oral and written) enabling interaction with international colleagues and customers.

International travel is required for this role (up to 75% of the time)

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

The salary offered to a selected candidate will be based on multiple factors including location hire grade job-related knowledge skills experience and with consideration of internal equity of our current team addition to a comprehensive benefits package candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program as applicable.

For all sales roles the posted salary range is the Target Total Cash (TTC) range for the role which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by law.