Technical I, IT Operations
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Technical I IT OperationsJob Description
Were Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.The global technology and services leader that powers the worlds best brands today and into the future. Were solution-focused tech-powered intelligence-fueled. With unique data and insights deep industry expertise and advanced technology solutions were the intelligent transformation partner that powers a world that works helping companies become refreshingly simple to work interact and transact with. We shape new game-changing careers in over 70 countries attracting the best talent.
In our Information Technology and Global Security team you will deliver the latest technology infrastructure transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design implement and strategize IT security application development innovation and solutions in todays hyperconnected world. You will be part of the technology team that is core to our vision of develop build and run the future of Integrated Services.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And were proud to be recognized with awards such as Worlds Best Workplaces Best Companies for Career Growth and Best Company Culture year after year.
We embrace our game-changers with open arms people from diverse backgrounds who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Join us and be part of this journey towards greater opportunities and brighter futures.
As part of our team you will report to our Manager in IT Operations.
Responsibilities:
Mount and install switches in the IDF and patching the stations.
Perform hardware and software upgrades to peripheral equipment
Attend to break/fix engagement as needed by Situation Management for technology-related problems and issues received from both internal and external clients
Prepare maintain and submit reports and applicable records of computer hardware and software inventory by site and system
Perform site maintenance and safety checks of assigned equipment
Perform checks and ensure that antivirus definition Microsoft patches are updated as outlined by Desktop Engineering
Spend between 60% - 70 % of time clearing trouble tickets and work orders promptly.
Make necessary independent decisions to correct errors or discrepancies in trouble tickets.
Complete all assigned mandatory training within the timeframe provided
Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports
Qualifications:
1 year of experience working in a call center
CCNA MCSA SCCM BigFix Certifications
Fluency in English
A bachelors degree in Information Technology Computer Science or a related field is a must
Complete all assigned mandatory training within the timeframe provided
Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports
Location:
GMT02:00 Eastern European Standard Time (Cairo)Language Requirements:
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Full timeAbout Company
As a diverse, global organization, we provide customer engagement services for some of the world’s best brands. Every day, from more than 225 sites in 40 countries and across 6 continents, our staff deliver next-generation customer experience and help companies better connect with the ... View more
