Sales & Service Engineer

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Job Summary:

Oversee the servicing and repair of equipment as well as employee selection training and safety for all assigned projects and boost the growth of business ensuring safety compliance.

Principal Roles and Responsibilities:
Customer and Account Management:
and maintain strong relationships with customers ensuring satisfaction and loyalty
regular business reviews with key customers to understand their needs and expectations
customer issues efficiently ensuring minimal downtime and Callbacks
promptly to customer inquiries concerns and complaints.

Portfolio Growth and Development
strategies to grow the maintenance portfolio.
and pursue new sales opportunities for repairs and modernization reaching sales targets.
with sales teams to develop customized solutions for clients.
site surveys & assessments to identify potential recovery and modernization opportunities.

Operation Management and Team Development

and coordinate maintenance mechanics assigning tasks and monitoring progress for all field maintenance activities (PM CBs repairs etc.).
with FOD to train and develop maintenance mechanics ensuring skills alignment with company needs.
employee relations resolving conflicts and ensuring a positive work environment.
maintenance mechanics technically and identify areas of developments.
and prioritize maintenance tasks ensuring efficient resource allocation.
performance evaluations providing constructive feedback and coaching.
a culture of teamwork innovation and continuous improvement.
employee engagement recognition and rewards.
compliance with HR policies and procedures.
to Otis three absolutes upholding the highest standards of Ethics Quality & Safety in all aspects of the business.

Safety and Quality Assurance

implement and enforce safety protocols and procedures following OTIS safety rules and policies.
regular safety training and workshops for mechanics.
safety audits (FPAs) and inspections for mechanics and units (OSA).
incidents/accidents documenting root causes and recommending corrective actions
all incidents accidents and near misses to EH&S.
compliance with quality standards conducting regular audits and inspections.
and maintain quality control processes improving overall performance.
with the quality team & FOD to implement best practices.

If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.

You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.

When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.

We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.

Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

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