Product Operations Manager

Founded in 2018 MaxAB is a rapidly growing food and grocery B2B ecommerce and distribution platform that serves a network of traditional retailers (momandpop stores) across the MENA region. Using proprietary technology MaxAB offers a transformative pulldriven supply chain and a techproduct that empowers both traditional retailers and suppliers. MaxAB offers traditional retailers the simplicity of dealing with one supplier transparent pricing ondemand delivery and a range of valueadded and embedded finance solutions. Suppliers benefit from MaxABs endtoend supply chain solutions and business intelligence tools that allow them to accurately predict monitor and control the impact of their strategies in real time.

Our MaxAB talent are dedicated to uphold the MaxAB culture and values all while continuing to grow and improve services for our clients. They are innovating new ways to help improve the quality of life of the Egyptian retailer and soon to other retailers globally.

If you are passionate about working hard to make an impact and innovate new solutions MaxAB is looking for top talent.

Job Summary:

We are seeking an experienced and versatile Product Operations Manager to join our this role you will play a critical role in optimizing product operations while also overseeing international expansion efforts. You will work closely with crossfunctional teams to drive operational excellence identify and resolve bugs and issues and support the successful expansion of our products into new markets. The ideal candidate has a strong background in product operations and project management excellent problemsolving skills and a global mindset.

Responsibilities:

• Develop and implement robust product operations processes and workflows to ensure efficiency and operational excellence.
• Data driven insights: Leverage data analysis expertise to generate valuable insights that will guide strategic decisions and drive an improvement in cost and efficiency.
• Collaborate with product managers engineering design and quality assurance teams to identify and resolve bugs issues and customer pain points.
• Identify develop and implement growth initiatives in global markets while analyzing the outcomes and assessing their impact on revenue and app adoption.
• Conduct thorough investigations and root cause analysis of bugs ensuring timely fixes and preventive measures to improve product performance.
• Oversee the international expansion strategy including market research localization efforts compliance requirements and crosscultural considerations.
• Collaborate with crossfunctional teams to ensure relevant scope smooth product launches and seamless customer experiences in new international markets.
• Facilitate the onboarding process for both internal and external users on new features ensuring their proper utilization and adoption.
• Identify and manage risks associated with international expansion including regulatory compliance legal considerations and localization challenges.
• Develop and maintain strong relationships with vendors partners and service providers to support international operations.
• Collaborate with stakeholders to define and measure key performance indicators (KPIs) to track and improve operational efficiency customer satisfaction and international expansion success.
• Stay updated on industry trends emerging technologies and global market dynamics to drive continuous improvement and innovation.
• Collaborate with customer support teams to gather feedback and insights from international customers identifying opportunities for product improvements and localization enhancements.
• Provide guidance and mentorship to the product operations team fostering a culture of excellence collaboration and continuous improvement.

Qualifications

A product manager in the operations industry requires a blend of technical expertise business acumen and interpersonal skills to succeed. Here are the key qualifications:

• BSc/MSc in Engineering Computer Science or relevant field
• 23 years of experience

Required Skills

• Proven ability to drive growth and profitability through datadriven approaches.
• Expertise in data extraction and analysis with a demonstrated history of translating data into actionable strategies and opportunities for growth
• Ability to identify monitor and optimize KPIs
• Customercentric mindset with a passion for enhancing customer experiences while generating revenue
• Enthusiasm for innovation identifying new opportunities and experimenting to add value with familiarity with A/B testing methodologies and experimentation to optimize conversion rates and user engagement

Preferred

• Experience managing operations products