Learning Operations Leader

JOB OBJECTIVE

The Learning Operations Lead is primarily responsible for ensuring the deployment of learning solutions that meet the skill development needs of the MEAKSA Regions leveraging the Academies.

ROLES & RESPONSIBILITIES

• Based on the results of Skill Reviews and workforce changes consolidates the skill development needs of the MEAKSA regional scope and regularly communicates priorities to Learning Partners of Function and Domain Academies.
• Ensure the end-to-end training delivery process as well as programs with Academy Managers for the deployment of learning solutions that meet the skill development priorities of the MEAKSA scope.
• Onboard and train end-users on LMS.
• Maintain learning records and follow up Learning Performance.
• Source evaluate and manage external training providers / consultants.
• Supports the Functional and Domain Academies in the recruitment locally of Knowledge Boosters and ensures their skill development.
• Ensures consistent governance and roadmaps for Domain Academies hosted by the entity (GBU or country) in accordance with the academy framework.
• Responds to specific training requests within the scope and outside of Academies by getting involved in their production and deployment.
• Develop engaging internal communication to drive awareness and participation.

WORK EXPERIENCE REQUIREMENTS

• Solid knowledge of Learning and Development practices from training budget planning and monitoring reporting learning needs assessment learning management system use to learning design and delivery.
• Excellent project management and organizational skills.
• Comfortable in generating/analyzing training function reports and dashboards.
• Demonstrated experience of designing & facilitation leadership/soft skills programs.
• Effective communication skills with various stakeholders at all levels
• Open Mind & Positive Spirit.
• Agility & Flexibility to work in a fast-paced environment and handle changing priorities.
• Worked with diverse teams and preferably within a regional context or matrixial organization
• Comfortable receiving and integrating feedback from various stakeholders

PREFERRED SKILLS

• Project management skills: Ability to lead and coordinate multiple initiatives manage roadmaps and ensure follow-up on actions and budgets.
• Communication and interpersonal skills: Ability to interact effectively with various stakeholders including HR teams central learning teams managers Learning Partners and Academy Delivery Planners training management teams and local Business & Functional stakeholders.

• Analytical and synthesis skills: Ability to aggregate skill needs analyze business challenges and make appropriate recommendations.
• Knowledge of HR and training processes: Mastery of training management principles academies and skills development systems.
• Leadership and influence: Ability to unite teams support change and ensure coherence of actions across different teams or entities.
• Employee Engagement: Ability to listen to individual and collective feedback for best Employee Experience.

QUALIFICATION CERTIFICATION & EDUCATIONAL REQUIREMENTS

• Minimum 5 -8 years relevant experience.
• L&D HR qualifications or certifications desirable.
• Excellent oral and written English and Arabic language skills preferred French a plus.
• Bachelor Degree in Business Administration HR or any related discipline.