Fab Lab Lead

Fab Lab Egypt part of San3a Tech is a community-driven makerspace focused on digital fabrication. We provide access to a wide variety of tools and resources for makers creatives learners and entrepreneurs.

Established in 2012 Fab Lab Egypt empowers a diverse community of makers through our core values: Learn Make Share. We offer flexible access to facilities discovery tours hands-on orientations and workshops creative residencies and mentorship for hardware startups. We also provide professional manufacturing services in single units or small batches along with expert support in design and prototyping. Additionally we set up and support new makerspaces and innovation labs handling everything from consultation to installation and training.

This role ensures that the space is safe functional well-maintained welcoming and impactful. You will coordinate people equipment programs and day-to-day workflows working closely with the Technical Development Manager Fab Programs Lead and Fab Solutions Lead to translate strategy into operations.

• Fab Lab Operations Leadership Own day-to-day lab operations to ensure the Fab Lab is safe clean organized and ready to operate each day including opening and closing routines across shifts.
  

• Equipment Reliability & Maintenance Oversee equipment readiness by guiding the team on preventive and corrective maintenance coordinating troubleshooting and repairs tracking uptime and incidents and maintaining standard configurations for key tools and machines.
  

• Access Governance & Safety Promote a strong safety culture by setting expectations supporting training and enforcing safety procedures and access rules through the team ensuring proper use of PPE and safety systems and governing user access based on training and badges.
  

• Member Experience & Service Quality Guide front-line staff to deliver an excellent member experience across front-desk and help desk operations member inquiries onboarding and orientations tool tests and badging and on-the-spot technical support while monitoring service quality and consistency.
  

• Hands-on Activities Support Coordinate the lab teams contribution to programs and lab-based activities by aligning staffing space and equipment support for orientations workshops courses and drop-in activities.
  

• Team Leadership & Development Lead and develop the lab team by delegating responsibilities managing schedules and shift plans providing coaching and feedback and fostering a healthy inclusive safety-focused team culture.
  

• Systems Discipline & Process Improvement Ensure consistent use of lab systems (booking inventory CRM POS ticketing) and drive continuous improvement by using data and usage analytics to identify bottlenecks and running targeted experiments to improve workflows with the team.
  

• Growth Partnerships & Visibility Support growth partnerships and visibility by hosting tours and custom visits supporting events such as hackathons demo days and open days from the lab side and surfacing impact stories and strong project examples for communications and reporting.
  

• Planning Governance & Reporting Contribute to planning and governance by providing operational insight into annual plans capacity and equipment decisions policies and pricing changes and regularly reporting on lab KPIs risks safety incidents and improvement opportunities to management.
  

• Bachelors degree in a related field or equivalent hands-on experience in digital fabrication/making.
  

• 5 years of relevant experience in a Fab Lab makerspace co-working space workshop studio training center or similar environment.
  

• At least 13 years in a lead senior or supervisory role coordinating people schedules and operations.
  

• Strong hands-on experience with at least one craft or basic makerspace equipment (CNC laser cutters 3D printers electronics etc.).
  

• Strong customer service mindset and community-building mindset.
  

• Strategic level of conceptual independent thinking and attention to detail.
  

• Clear written and verbal communication in Arabic and English.
  

• Ability to meet all-on-site consistent attendance.
  

Nice-to-Have

• Bachelors degree in engineering design architecture computer science or education.
  

• Experience designing or delivering workshops.
  

• Experience with membership-based environments.
  

• Knowledge of 5S Lean operations and workflow optimization.
  

• Experience with booking systems CRMs access control or POS systems.
  

• Background in UX experience design or service design.
  

• Experience with the application of computer-aided-design (CAD) or programming.
  

• Ability to teach/instruct basic and advanced prototyping workshop skills.