Developer ITSM - Cairo

Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia founded in 1993.

As a fully Saudi-owned company we have established ourselves from a startup business to a market leader offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.

Our expertise spans across various domains including Microsoft AWS ManageEngine and Zoho Solutions ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.

With over 30 years of experience Alnafitha IT has successfully completed more than 4000 projects serving over 3000 satisfied customers and collaborating with 65 partners.

Our commitment to excellence is evident in our customer-centric approach which emphasizes engagement collaboration and a relentless pursuit of quality in every interaction

Our vision is to be the Kingdoms most customer-centric provider for digital transformation and consultation fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability

At Alnafitha IT we believe in empowering our employees and nurturing their growth which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients expectations.

Job Summary/Objective

The Developer (Zoho and ManageEngine) at Alnafitha IT is responsible for designing developing and implementing solutions using Zoho and ManageEngine platforms. This role involves customizing applications automating processes and enhancing system integrations to meet client needs and improve operational efficiency.

Key Responsibilities:

Application Development

Design develop and customize applications using Zoho Creator and ManageEngine tools.

Implement automation scripts and workflows to streamline business processes.

ManageEngine Solutions Implementation

Act as a technical consultant for all aspects of the customer experience portfolio specifically focusing on ManageEngine solutions (SDP MSP UEMs ITOM IAM SIEM AP).

Develop business requirements specifications process flows application design application configuration testing and deployment specifically for ManageEngine solutions.

System Integration

Integrate Zoho and ManageEngine applications with third-party systems and APIs.

Connect ManageEngine services with other applications using REST APIs.

Client Collaboration

Work closely with clients to understand their requirements and translate them into technical specifications.

Provide ongoing support and troubleshooting for developed solutions escalating application errors to the vendor development team as needed.

Quality Assurance

Focus on quality and test all changes in a sandbox prior to deployment to production.

Conduct testing and validation of applications to ensure functionality and performance.

Documentation

Prepare required technical documentation including user manuals and system specifications.

Develop content such as white papers technical concept notes product plans and market analyses to support customer education and internal teams.

Training and Support

Deliver product and service training and workshops to increase awareness and understanding of the assigned portfolio for sales marketing and service delivery.

Provide training for clients and internal teams on the use of Zoho and ManageEngine solutions.

Continuous Improvement

Stay updated on the latest features and updates in Zoho and ManageEngine platforms.

Identify opportunities for enhancements and optimizations in existing applications.

Custom Solutions Development

Design and develop custom solutions on the ManageEngine platform to meet various business requirements based on market needs.

Build industry-specific ServiceDesk solutions and expand ManageEngine ServiceDesk Plus s features by creating powerful extensions that integrate with third-party apps.

Qualifications

- Education: Bachelor s degree in computer science Business Administration or a related field.

- Minimum of 3 years experience as a business applications developer or in a related position.

- Experience working with Zoho CRM or ManageEngine and other ManageEngine solutions.

- Relevant certifications in Zoho (e.g. Zoho Creator Developer) and ManageEngine are preferred.

- Detailed experience with Zoho CRM/ManageEngine architecture and APIs.

- Good understanding of databases web development on cloud REST APIs HTML and CSS.

- Experience in ServiceDesk UEMs ITOM IAM SIEM and Analytics Plus is preferable.

- Hands-on deployment experience with the ability to plan data structures effectively prior to implementation.

- Programming skills including customization using Java and Zohos Deluge language.

EQUAL EMPLOYMENT OPPORTUNITY COMMISSION:

Alnafitha IT is an Equal Opportunity Employer and does not discriminate based on race color creed national origin ancestry religion age citizenship sex marital or veteran status disability or handicap sexual orientation or any other basis prohibited by applicable law. Alnafitha IT also takes affirmative action to employ and advance in employment qualified women minorities and diversity representations. Alnafitha IT also makes reasonable accommodations for qualified individuals with disabilities in accordance with the Saudi and Egyptian employment laws