Customer Support Specialist

• Respond to customer inquiries via phone email and chat.
• Provide accurate information about products services and company policies.
• Handle customer complaints and resolve issues professionally and efficiently.
• Follow up with customers to ensure their concerns are resolved.
• Process requests orders returns or other customer-related transactions.
• Maintain accurate records of customer interactions.
• Escalate complex issues to the appropriate department when necessary.
• Work closely with internal teams to ensure a smooth customer experience

Qualifications :

• Previous experience in customer service customer support or a similar role is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Customer-focused patient and professional attitude.
• Ability to work effectively under pressure and manage multiple tasks.
• Good computer skills and familiarity with CRM or customer service systems.
• Fluent in English/Arabic/other language if applicable

Remote Work :

No

Employment Type :

Full-time