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Application Analyst
Job Location:
Monthly Salary:
Not provided by the employer
Monthly Salary:
Experience Required:
1-2years
Experience Required:
Posted:
16 August 2026 (3 hours ago)
Posted:
Application Deadline:
14 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
* Ensure availability and performance of mobile sales applications (MIRA Shelvs Tracking etc.) based on IT service levels.
* Provide Level 1 & Level 2 support for mobile sales applications when required.
* Analyze incidents identify root causes and recommend effective solutions.
* Document processes and maintain accurate service desk records.
* Implement required system changes and support continuous improvements.
* Ensure full compliance with IT policies procedures and quality standards.
* Test and deliver application updates and prepare RCA (Root Cause Analysis) reports.
* Investigate and resolve technical issues related to mobile application systems and services.
* Collaborate closely with the Mobile Sales Applications Manager internal IT teams and external vendors.
* Conduct weekly reviews with senior managers or business users for tickets and change requests.
* Prepare weekly reports on incidents and change requests.
* Support systems related to data centers cloud hosting and network operations when required.
* Maintain quarterly inventory of data center equipment IT store assets and network devices.
* Perform any additional IT-related tasks assigned by management.
Requirements
* Bachelors degree in Engineering or Computer Science.
* Minimum 1 year of experience with mobile sales applications (MIRA Shelvs Sales Buzz or similar).
* ITIL certification (preferred).
* Strong results orientation and customer focus.
* Ability to work effectively under pressure.
* Excellent communication skills in Arabic and English (written & verbal).
* Proficiency in Microsoft Office 365 and system integration tools.
* High accuracy discipline and attention to detail.
* Strong reporting and documentation skills.
* Excellent problem-solving abilities.
Company Industry
IT Services and IT Consulting
Key Skills
- Databases
- IT Experience
- Iis
- SQL
- .NET
- Microsoft SQL Server
- Visio
- Epic
- Systems Analysis
- Oracle
- Cerner
- Application Support
