Agent - Order Management

Ensure the proper and timely movement of freight and information while providing an exceptional customer service within the Order Management department

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operating system.
• Track and trace Order Management files.
• Use workflows on daily basis to manage shipments
• Monitor shipment reports to ensure total customer satisfaction
• Ensure timely clearance and delivery of freight to customer for Import shipments.
• Ensure documents are timely sent and arrival notice communicated to destination for Export shipments.
• Ensure accurate and timely client and vendor billing.
• Manage intercompany invoice payments (i.e. via AJAX report)
• Interact with our customers arranging their international shipments meeting customer service standards.
• Contribute to maintain strong relationships with vendors (Shipping lines trucking companies and others).
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) Audit requirements external government regulations or customers policies / requirements.
• Understand department process flow constantly looking for areas of improved efficiency.
• Ensure all customers standard operating procedures are followed and updated in the DLSOP.
• Meet KPI standards per company procedure.
• Overseas communications timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

Qualifications :

• 1-2 years of experience in operations & customer service in freight forwarding or logistics industry is a plus.
• Good Computer Skills ( MS Excel MS Word Power Point).
• Excellent communication skills both written and verbal in English.
• Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely obtain positive results.
• Positive and willing to help attitude.
• Pro-active strong organizational skills.
• Open to feedback .
• Strong attention to detail .
• Ability to multi-task and prioritize throughout the workday while remaining focused and organized.
• Time management skills in addition to a professional manner .
• Ability to work independently and in a collaborative team environment
• Ability to work under pressure and meet tight deadlines.

Additional Information :

Expeditors offers excellent benefits:

• Paid Annual and Sick Leave
• Employee Stock Purchase Plan (ESPP)
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

Remote Work :

No

Employment Type :

Full-time