End User Support Engineer

Roles and Responsibilities
In this role you will:

• Be an IT hero of the day for the business - Help the business to get over the IT challenges and ensure IT customers success in all IT areas such as desktops mobile technologies and electronic collaboration.
• Serve as the single point of contact for the customer via verbal and written communication.
• Act as the on-site IT representative providing tailored support for site-specific challenges and ensuring alignment with central IT strategies.
• Research learn and provide end-user training for existing collaboration tools and digital workplace technologies.
• Collaborate with the central IT team to support infrastructure-related activities including network configuration server management troubleshooting and security.
• Be proactive and independent in supporting end users prioritizing issues and troubleshooting.
• Proactively identify gaps and execute IT process improvements that increase customer satisfaction.
• After initial training you can lead small-scale IT projects defined in the IT infrastructure project pipeline.
• Tackle day-to-day challenges head-on swiftly resolving issues that arise and escalating concerns that have broader impacts on clients and strategic initiatives.
• Develop a deep understanding of the local sites needs and guide the central IT team in implementing effective solutions.

Required Qualifications

• Secondary school Bachelors or higher degree in Information Systems Information Technology (IT)/Computer Science or demonstrated knowledge comparable to this education.
• Communicative knowledge of Czech/Slovak and English languages.
• Strong communication skills and the ability to interface with customers with confidence and clarity.
• Talented IT person who is not afraid of challenges and is willing to learn and adapt.
• Experience as EUS manager and/or System Administrator in an international environment.

Desired Qualifications

• Proven experience in the set-up integration or maintenance of an information systems network.
• Deep knowledge of IT networks MS Windows-based systems MS Office applications Android/IOS devices and other IT areas at a level sufficient to support business users.

Flexible Working
Most important for us is to have happy and creative employees. Work-Life balance is our top priority and therefore we support and encourage flexible working hours and occasional work from home.

What we offer:

• Annual bonus up to 10% of yearly salary.

• Monthly contribution of 6% of base salary to Cafeteria or Pension/Life Insurance in addition another CZK 600/monthly to Cafeteria.

• Hybrid setting - after onboarding home office possible.

• Meal vouchers (130 CZK/day) fully paid by employer.

• Two extra weeks of paid vacation above the legal minimum (6 weeks total).

• Fresh fruit and vegetables at work twice a week.

• Multisport card contribution.

• Health Days (massages specialist consultations yoga sessions wellness packages).

• Private on-site gym.