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L1 Network Support Engineer with CCNA

NTT

Job Location:

Prague - Czech Republic

Monthly Salary: Not provided by the employer

Posted: 15 August 2026 (4 hours ago)

Application Deadline: 12 November 2026

Vacancies: 1 Vacancy

Job Summary

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow belong and thrive.

Your day at NTT DATA
As a Networking Managed Services Engineer (L1) at NTT DATA youll step into an entry-level role where your primary focus will be providing managed services to ensure our clients IT infrastructure and systems remain operational. Your day will involve proactively identifying investigating and resolving technical incidents and problems to support our clients effectively.

Youll monitor client infrastructure and solutions catching errors before or as soon as they occur. Your role will involve investigating first-line incidents understanding their root causes and following approved procedures for request fulfilment. Whether its providing telephonic ITSM ticket or chat support executing maintenance activities like patching and configuration changes or ensuring smooth shift handovers for continuous service your efforts are all about maintaining high standards of service quality.

Youll also identify opportunities for optimization whether its reducing common incidents or finding automation possibilities for request fulfilment incident resolution and process improvements. Your role may occasionally extend to supporting project work and disaster recovery functions and tests contributing to our broader goals and ensuring were always ahead of the curve.

Throughout your journey with us youll ensure that incidents and requests are resolved efficiently and comprehensively escalating when necessary. Youll also help update existing knowledge or to share valuable insights ensuring we continuously learn and improve.

To thrive in this role you need to have:

Basic understanding in technologies such as Pulse Secure SSL VPN Virtual Juniper Palo Alto Fortinet Firewalls Cisco Nexus switches ASr and ISr routers Cisco ACS ISE Meraki switches and common routing protocols like BGP OSPF and EIGrP.
Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sops.
Try to resolve as many tickets as possible using available Knowledge articles or provided Sops.
Good understanding of using ITSM tools and ITSM processes.
Strong planning skills considering possible changes and circumstances.
A strong work ethic including the capacity to put in longer hours when necessary.
Adaptability to changing environments.
A client-focused approach creating positive client experiences throughout their journey.
The aptitude to communicate and work across different cultures and social groups.
Excellent active listening skills confirming understanding and seeking relevant information.
A positive outlook and resilience under pressure.
A bachelors degree in information technology/computing or equivalent experience.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30 billion business and technology services leader serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the worlds leading AI and digital infrastructure providers with

unmatched capabilities in enterprise-scale AI cloud security connectivity data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group which invests over $3 billion each

year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age race colour gender sexual orientation religion nationality disability pregnancy marital status veteran status or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @ email address. If you suspect any fraudulent activity please contact us.

Required Experience:

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