Siebel CRM Developer
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Job Summary
Software Developer (Siebel CRM Developer) Job Description
Work Environment
- Work Location: Onsite (Ontario Public Sector office)
- Schedule: Monday to Friday
- Hours: 7.25 hours per day between 8:00 AM and 5:00 PM (excluding lunch)
- Work Arrangement: 5 days onsite
Position Summary
We are seeking a highly experienced Software Developer (Siebel CRM Developer) to design develop customize integrate and support enterprise Siebel CRM applications within a large public sector environment. The successful candidate will work throughout the Software Development Life Cycle (SDLC) translating business and technical requirements into scalable high-quality software solutions. This role also involves report development system integrations troubleshooting production support and collaboration with cross-functional teams.
Key Responsibilities
- Translate business and technical requirements into functional tested software applications.
- Design develop configure customize and maintain Siebel CRM applications.
- Develop detailed technical specifications and application designs.
- Write test debug and document application code.
- Perform unit testing and support system and user acceptance testing.
- Troubleshoot and resolve application defects and production issues.
- Support application implementations migrations upgrades and post-production activities.
- Develop reports and dashboards using OBIEE and Power BI.
- Integrate Siebel CRM with external applications including Adobe AEM J2EE and other enterprise systems.
- Participate in technical design sessions code reviews and project walkthroughs.
- Prepare technical and user documentation.
- Ensure solutions comply with Accessibility for Ontarians with Disabilities Act (AODA) standards and best practices.
- Collaborate with business analysts architects QA teams and technical stakeholders throughout the SDLC.
Required Qualifications
- 10 years of experience in Siebel technical configuration design development and integration.
- 5 years of experience integrating Siebel with Adobe AEM J2EE and enterprise applications.
- 5 years of experience with Siebel EIM and Siebel EAI.
- 3 years of experience with Siebel IP18 configuration and development.
- Strong experience with:
- Siebel Tools
- Open UI
- Business Components
- Applets
- Views
- Screens
- Workflows
- Business Rules
- Assignment Manager
- Approval Manager
- Siebel scripting
- Web Templates
- Siebel Migration Application
- Experience with Siebel Open UI Architecture including Presentation Model (PM) Physical Renderer (PR) Manifest Files and Mapping Files.
- Experience integrating external applications within Siebel and exposing Siebel functionality to external systems.
- Demonstrated Siebel 8.x (or higher) certification is preferred.
Technical Skills
- Siebel CRM Development
- Siebel Open UI
- Siebel EAI/EIM
- Adobe AEM Integration
- J2EE Integration
- OBIEE Report Development
- Power BI
- HTML5
- CSS
- JavaScript
- jQuery
- Oracle Database
- SQL
- PL/SQL
- XML
- Oracle Data Integrator (ODI)
- Unix Shell Scripting
- SQL Performance Tuning
- ETL Methodologies
- Data Warehouse Concepts
- Oracle E-Business Suite Modules (GL AR AP Collections Inventory)
- Oracle ADF (Asset)
Soft Skills
- Strong written and verbal communication skills.
- Excellent analytical and problem-solving abilities.
- Ability to develop innovative technical solutions.
- Strong interpersonal and collaboration skills.
- Experience working within large cross-functional project teams.
- Ability to work under tight deadlines and adapt to changing priorities.
- Strong organizational and documentation skills.
Preferred Qualifications
- Experience with Public Sector Siebel CRM modules including:
- Public Sector CRM
- Public Sector eService
- Public Sector Partner Portal
- Contracts
- Lead Management
- Campaign Management
- Marketing
- Resource Manager
- Partner Management
- Experience with Grants Management.
- Knowledge of Rapid Application Development (RAD) methodologies.
- Experience with middleware technologies.
- Understanding of Information Management principles and best practices.
- Experience providing post-implementation production support.
Ideal Candidate
The ideal candidate is a senior Siebel CRM Developer with extensive experience in enterprise application development integration and reporting. They possess deep technical expertise in Siebel Open UI EAI/EIM Adobe AEM integration and Oracle technologies along with excellent communication analytical and troubleshooting skills. Experience delivering solutions within public sector environments is highly desirable.
Required Skills:
Mandatory Skills & Experience Cloud & Infrastructure Engineering Proven experience designing deploying and maintaining hybrid infrastructure environments across: Microsoft Azure Amazon Web Services (AWS) Linux-based environments SaaS solutions COTS solutions On-premises systems Strong experience with Windows and Linux server administration including: CentOS Ubuntu CoreOS Experience supporting modern web technology stacks including: LAMP MEAN Drupal Elasticsearch Experience with virtualization platforms storage solutions networking and enterprise infrastructure services. Strong understanding of cloud architecture frameworks technology assessments and cloud solution strategies. Identity & Access Management Experience managing and supporting identity and access controls using: Active Directory Microsoft Entra ID Enterprise IAM solutions Experience implementing authentication authorization and access governance controls. DevOps & CI/CD Automation Strong experience designing building and administering CI/CD pipelines for continuous integration and deployment. Experience with development and collaboration tools including: Azure DevOps JIRA Confluence Maven Jenkins Experience with Infrastructure as Code (IaC) and version-controlled deployments. Strong knowledge of DevOps methodologies automation frameworks and release management best practices. Experience with containerization and orchestration technologies including: Docker Kubernetes AKS / EKS Experience automating operational and compliance-related activities using: PowerShell Bash Python Programming & Scripting Hands-on experience with scripting and programming languages including: Python Bash PHP Java JavaScript Experience with build and configuration management tools including: Git Ansible Chef Puppet API & Integration Experience Experience building and consuming APIs and integration endpoints. Experience integrating cloud platforms enterprise systems and deployment pipelines. Understanding of enterprise integration architectures and service-based deployments. Security Monitoring & Compliance Strong understanding of infrastructure security cloud security and DevOps security best practices including: Least privilege access Secure logging Secrets management Vulnerability remediation Experience with security and monitoring tools including: Radware Dynatrace Splunk Azure Monitor / Log Analytics AWS CloudTrail / CloudWatch ELK Stack / SIEM solutions Experience implementing centralized audit logging and monitoring across enterprise platforms. Ability to support internal and external audits through reporting evidence gathering and log analysis. Experience supporting forensic investigations audit remediation and incident reviews. Familiarity with Government of Ontario I&IT Directives Policies and Information Technology Standards. Release Management & Operational Support Experience coordinating infrastructure and application releases across technical and business teams. Knowledge of change management processes deployment approvals rollback planning and release governance. Experience with release readiness reviews deployment validation and post-release monitoring. Ability to maintain release documentation operational records and audit artifacts. Project Management & Communication Strong project planning coordination and resource management skills. Experience with roadmap planning modernization initiatives and infrastructure investment planning. Strong stakeholder communication and cross-functional collaboration skills. Ability to explain complex technical concepts to business users leadership teams and non-technical stakeholders. Strong documentation reporting presentation and technical writing skills. Mobile Device Management Experience supporting mobile device management for cellular devices and tablets across multiple platforms and operating systems. Desirable Skills Experience supporting Government of Ontario enterprise environments. Experience with enterprise modernization and cloud transformation initiatives. Familiarity with enterprise governance compliance frameworks and audit readiness programs. Experience mentoring and coaching junior DevOps and infrastructure resources. Strong understanding of operational resilience disaster recovery and enterprise monitoring strategies. Additional Information Strong hands-on DevOps cloud infrastructure automation CI/CD security and enterprise release management experience is mandatory for this role.
