SmartComm Developer, Engineering

At Gore Mutual weve always set ourselves apart as a modern mutual that does good. Now were proudly building on that legacy to transform our companyand our industryfor the better.

Effective January 1 2026 Gore has joined Benevathe countrys largest mutual insurance companyas part of its Property & Casualty operations in Ontario and Western Canada. During 2026 Gore will combine its operations with Unica Insurance Benevas Ontario-based subsidiary specializing in niche commercial and personal insurance creating a stronger more diversified mutual insurer with greater scale and long-term stability.

Every decision and investment remains anchored in long-term benefits to customers members and communities. Come join us.

We are seeking a SmartCOMM Developer with strong experience in Smart Communications development document composition print workflows spool/output processing and role will design and maintain SmartCOMM templates data models shared content and output configurations to support high-volume print and digital communications.

The ideal candidate should have hands-on experience with SmartCOMM Advanced Template Designer Business Content Studio data mapping XML/XSD batch configurations print output generation spool files and integration with enterprise systems such as Guidewire. Experience with insurance communications print/mail operations and archival workflows is preferred.

What will you do:

SmartComm Development

• Design develop configure and maintain SmartCOMM templates layouts shared content style sets and data models for business communications.
• Build and support print-ready documents including static and dynamic layouts headers/footers conditional sections reusable content blocks forms letters notices policy documents billing documents and claims correspondence.
• Develop and maintain SmartCOMM data models including XML schemas business object mappings input data structures and transformation logic to support accurate document generation.
• Configure and support batch and on-demand document generation workflows including template selectors output configurations batch configurations and post-processing requirements.
• Create and execute unit testing component testing regression testing and document validation to ensure output accuracy across print and digital channels.

Print Operations

• Support print processes and spool management including generation of print output files print streams file packaging sorting bundling archival copies and coordination with downstream print vendors or print operations teams.
• Maintain technical documentation including template design specifications data mapping documents print/spool handling instructions deployment notes and operational support guides.
• Support print processes and spool management including generation of print output files print streams file packaging sorting bundling archival copies and coordination with downstream print vendors or print operations teams.
• Troubleshoot issues related to document rendering missing data formatting defects print output spool files pagination barcode/OMR marks envelopes inserts and delivery channel failures.

Team effectiveness and collaboration

• Work closely with business analysts product owners QA teams business stakeholders print operations and external vendors to gather requirements and translate them into technical SmartCOMM solutions.
• Model team values including ownership curiosity and open constructive communication
• Participating as a core member of Gore ITs distributed network of senior technical resources contributing expertise and alignment across shared engineering concerns such as platform stability release quality security posture and operational readiness

Ensure quality continuous improvement and delivery planning

• Establish consistent code review practices and ensure adherence to development standards
• Support sprint planning backlog refinement and technical prioritization
• Drive continuous improvement through adoption of modern tools practices and emerging technologies (including AI-assisted development)

What Youll Need to Succeed:

• 3-5 years of SmartCOMM development experience. Formal SmartCOMM training or at least 3 years experience working on SmartCOMM & Print related technologies.
• Strong hands-on experience with JavaScript Print related/content management related technologies.
• Proficiency in documenting technical processes and monitoring performance metrics.
• Excellent oral and written communication skills.
• Excellent decision making skills and problem-solving skills.
• Passion for excellence and an innovative spirit.
• Knowledge of Insurance business and systems is considered an asset.
• Experience in application development security practices.
• Strong experience with Agile development methodologies.
• Effective teamwork and cross-functional collaboration
• Passion for engineering excellence and continuous improvement
• Innovative mindset with a drive toward modern tools and practices

• Technical Skills :SmartCOMM / Smart Communications / Thunderhead Advanced Template Designer Business Content Studio Business Object Studio / Data Modeler Template Selectors Output Configurations Batch Configurations XML XSD XPath XSLT JSON JavaScript / scripting within SmartCOMM PDF AFP PostScript PCL print streams Spool file processing Guidewire integration REST/SOAP APIs Jira / Azure DevOps SQL Postman Git Jenkins

The expected base salary range for this position is $64500 - $114500. Depending on your relevant experience skills qualifications market conditions and business needs base compensation may vary. You have the potential to earn more through Gore Mutuals discretionary bonus program which gives you an opportunity to increase your total compensation provided the business meets its performance targets and you meet your individual goals.

Please note: This rangereflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process we will discuss and consider how your unique qualifications align with the broader range for this position.

Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits disability insurance retirement plan matching paid time off recognition and perk programs.

This posting pertains to an existing vacancy that is actively being filled.

Accessibility for applicants

Gore Mutual Insurance Company is committed to providing accommodations for people with disabilities during all phases of the recruiting process including the application process.

If you require accommodation because of a disability we will work with you to meet your needs.Contact usand a human resources representative will consult with you to determine an appropriate accommodation.

Should you request an accommodation during the interview process please notify your Talent Acquisition Consultant.