Program Supervisor (Transitional Living Program)

Number of Vacancies: 1

Type of Contract: Permanent

Hours of Work: 37.5 Hours/Week

Compensation: $56530.50- $58822.86

Job Code: 9-MRE-2026

Start Date: TBD

Department: Housing -TLP

Location: Hamilton ON

ABOUT US

Founded in 1889 YWCA Hamilton is known as one of Hamiltons original social innovators and works from a feminist anti-racist and anti-oppressive framework. We are committed to providing meaningful and accessible services that create opportunities to amplify voices and co-create gender-inclusive and equitable communities.

YWORK FOR US

Grounded in our core values of intersectional feminism people-centered approaches belonging shared responsibility and strong partnerships our work is guided by the belief that lasting change can be created together. YWCA Hamilton envisions an equitable world where women (cis and trans) girls Two-Spirit and gender-diverse people have the rights and resources to shape their own lives and lead their communities. Join us in taking bold action that leads to life-changing impacts in our community.

AS A YWCA HAMILTON EMPLOYEE YOU GET

• On-the-job training and professional development opportunities
• Childcare discounts
• Opportunities to get involved in our community
• A competitive total rewards package that may include extended health benefits and paid sick time (eligibility criteria applies)

If youre passionate about making a positive impact in the lives of women children gender diverse people and families every day we would love for you to join our team!

RESPONSIBILITIES

Leads and supervises staff and provides high quality and responsive housing and services forwomen in life transition. Supervises staff providing services related to the YWCA Hamilton Transitional Living Phoenix Place and other housing projects as assigned to meet the needs of women in crisis including crisis management case management and advocacy.

KEY RESPONSIBILITIES:

Responsible for the overall administration and operation of the Transitional Living andPhoenix Place residence;

Directly supervises 20-30 employees; including scheduling training monitoring andevaluating performance;

In collaboration with the frontline team provides a range of social work/housing supports to women in the residence including goal setting case management life skills advocacy and crisis intervention;

Demonstrates tact discretion and persuasion required in influencing teaching motivating clients and employees;

Resolves conflicts or highly sensitive situations as a regular and recurring requirement;

Oversees and evaluates initial assessment of program applicants; determines suitability and case management plan within defined framework;

Analyses broad problems generally of an operating or specialized nature develops solutions;

Completes file audits and monthly and ad hoc reports as required;

Maintains high level of confidentiality when working with sensitive and personal clientemployee and contract information;

Supports the team in managing the impact of vicarious trauma when working with clients at risk;

Assists Manager with development of and implements and tracks annual budget;

Schedules staff and completes all payroll administration duties;

Assists manager by sitting on or leading internal and external committees;

Provides training to staff and students (e.g. anti-racism);

Stays current on legislation affecting housing programs regulations and directives andunderstands emerging trends leading practices industry professional standards;

Provides recommendations to strengthen existing policies and/or processes;

Maintains appropriate record-keeping and expense reporting in accordance with YWCA

Hamiltons policies and procedures and confidentiality/privacy policies;

Identifies and evaluates risks associated with members/clients and takes appropriate action to control risks;

Demonstrates and models strong leadership behaviors as a member of the YWCA leadership team;

Nurtures and forms meaningful internal and external working relationships and partnerships;

Fosters a safe and healthy work environment; ensures employees comply with health safety standards that meet or exceed legislated requirements;

Supports YWCA Hamilton mission vision and values;

Perform other duties as required.

WORKING CONDITIONS:

Works a standard 37.50-hour work week; regularly on-call rotation for emergencies crisis situations and resourcing issues;

Regular visits and inspections of residences;

Regularly works in emotionally charged situations requiring resolution.

QUALIFICATIONS

Completion of 3 years college in social or human services or equivalent;

Minimum 3 to 5 years experience working with women with multiple barriers andconcurrent disorders (mental health addiction violence);

Demonstrated leadership skills;

Knowledge of issue trauma and practice of harm reduction principles;

Knowledge and skills in crisis intervention and supportive counseling;

Must have current Standard First Aid and CPR C certificate or willingness to obtain at own cost;

Must provide a current Vulnerable sector police check or willingness to obtain at own cost;

Ability to bring an intersectional feminist anti-racist/anti-oppressive perspective to day-today work and planning;

Ability to work a schedule that includes regular on-call rotation for emergencies crisissituations and resourcing issues;

Excellent communication skills;

Bilingual English/French or other languages an asset.

As part of YWCA Hamiltons commitment to Access and Equity we strive to represent the diverse communities that we serve. Individuals who are women First Nations Métis immigrant refugee LGBTQ2S; individuals with disabilities; and individuals from racialized communities or other marginalized communities are encouraged to apply.

Accommodations are available throughout the recruitment process if you require accommodation please reach out to

Personal information collected during the recruitment process will only be used for employment opportunities in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered. YWCA Hamilton may use AI tools to screen assess or select applicants during the hiring process.

Thank you for your interest in YWCA Hamilton. Only those selected for further consideration will be contacted.

Please visit our careers page to see more job opportunities.