Patient Education Coordinator – Web Resources

Union: Non-Union
Number of Vacancies: 1
New or Replacement Position: New
Site: Princess Margaret Cancer Centre
Department: Patient Education and Engagement
Reports to: Manager Patient Education and Engagement
Salary range: $32.59 - $48.89 per hour 
Hours: Variable
Status: Casual
Closing Date: August 8 2026

Position Summary

As an integral member of the Patient Education and Engagement Program the Patient Education Coordinator Web Resources helps create a culture of health literacy patient education and engagement by participating in the production cycle of electronic UHN patient education publications and resources. The Coordinator works closely with all members of the Patient Education and Engagement team and in partnership with clinical teams and health professions building education and engagement best practices into daily operations at UHN through a focus on clear communication. The Coordinator is responsible for content staging for all UHN patient education electronic publications; acting as a communications consultant both for authors of patient education material and the internal and external needs of the Patient Education Program; maintaining Patient Education Program editorial policy and publishing procedures.

Duties

• Stage content for all UHN patient electronic education publications using finalized content from the Health Communications Specialist and various subject-matter experts
• Build and/ or update clean accessible HTML pages for the Health Information section of
• Provide expert consultation on clear communication  for HTML patient education resources at UHN including testing content and flagging errors
• Collaborate across hospital sites to identify shared education needs and opportunities
• Contribute to the development implementation and evaluation of strategies that support educational programs and projects across hospital sites
• Participate in resource development and quality improvement initiatives
• Maintain Patient Education Program editorial policy and publishing procedures and ensures all content meets the highest standards for web accessibility and user-centred design
• Support additional tasks and special projects as assigned/ as time allows including reviewing previously published content for quality improvements mapping related links and videos to Health Topics pages and preparing content for transition to a new platform in 2027

Qualifications :

• Completion of post-secondary certificate diploma or degree program in communications web publishing web content development or other relevant discipline required.
• Proficiency in HTML and CSS
• Experience navigating and editing on Microsoft SharePoint or similar enterprise content management systems and familiarity with Microsoft 365 integrations (Power Automate Lists Document Libraries) as well as Microsoft Word Teams OneDrive and Outlook.
•  Familiarity with principles of health literacy accessibility patient engagement user centered design inclusive language and patient education
• Outstanding communication (verbal & written) attention to detail customer service and listening skills that demonstrate compassion empathy and respect for colleagues patients and families
• Experience in a healthcare setting and working with interprofessional teams
• Ability to work independently in a self-directed manner
• Ability to identify connections across different hospitals and programs and meet multiple program needs simultaneously
• Ability to work effectively as a team member
• Familiarity with theories of health behavior patient engagement health literacy plain language adult learning theories preferred

Additional Information :

Why join UHN

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world UHN offers a wide range of benefits programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor allowing you to find value where it matters most to you now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel restaurants parking phone plans auto insurance discounts on-site gyms etc.)

Current UHN employees must have successfully completed their probationary period have a good employee record along with satisfactory attendance in accordance with UHNs attendance management program to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly. At University Health Network (UHN) artificial intelligence technologies may be used to assist in the screening assessment and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading inaccurate or incorrect UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

Remote Work :

No

Employment Type :

Part-time