Appointment Coordinator

IntroductionThe Jim Pattison Auto Group has an exciting opportunity for a Service Appointment Coordinator to join our Jim Pattison Toyota this role you will play a key part in supporting our Service Department by efficiently managing appointment scheduling coordinating customer communications and ensuring a seamless service experience from first contact to vehicle a Service Appointment Coordinator you take pride in delivering exceptional customer interactions and contributing to an outstanding service experience that reflects our strong commitment to customer : This is a full-time permanent role of 40 hours per week. The regular scheduled hours will be Monday to Friday or Tuesday to Saturday with rotational flexibility Range: $20.00 to 22.00 per hour depending on role reports to the Fixed Operations Manager of the UsA division of the Jim Pattison Group the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison when he purchased a GM franchise. Today the Jim Pattison Auto Group encompasses 28 locations across Western Canada representing 16 automotive brands. Customer satisfaction is our priority and its accomplished through the strength of our employees. Learn more about us here: Day in the LifeSchedule and confirm service appointments accurately and efficiently across phone email and online channelsGreet customers in a warm professional manner and gather vehicle and service information prior to arrivalCoordinate with Service Advisors to ensure appointment slots align with shop capacity and technician availabilityFollow up with customers regarding appointment reminders service updates and vehicle statusManage the service drive schedule to optimize workflow and minimize customer wait timesLiaise with the Parts Department to confirm parts availability ahead of scheduled appointmentsMaintain accurate customer and vehicle records within the dealership management systemHandle customer inquiries concerns and escalations with professionalism and a solutions-focused approachSupport the Service team with administrative tasks as required to maintain smooth daily operationsFollow all company policies procedures and safety standardsEnsure a high degree of confidentiality with company and customer informationParticipate in maintaining a supportive and engaging working environmentWhat Were Looking ForPrevious experience in a customer facing administrative or automotive service role is preferredExperience with dealership management systems or scheduling software is an assetExceptional communication and interpersonal skills both verbal and writtenStrong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environmentDetail oriented with a high degree of accuracy in data entry and record keepingAbility to remain calm professional and focused under pressureAbility to work effectively both independently and as part of a teamReliable punctual and dependableA valid BC Drivers License is requiredHow to ApplyIf this sounds like a great fit please apply with your resume today!Visit our Careers Page to explore other opportunities: This role requires successful candidates to submit a satisfactory Drivers thank all applicants for their interest; however only those selected for interviews will be are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process please contact us at