Administration Coordinator

This is an internal ICBC job posting. External applicants will not be considered.

We welcome applications from all qualified job seekers. Should you require accommodations throughout the application or hiring process please dont hesitate to contact as we are committed to ensuring a seamless and accessible experience for all candidates.

Closing date: June 18 2026

Position Highlights

The Administration Coordinator is a vital role within the Claims Shared Services Division. You are a proactive individual with a high degree of business acumen and a commitment to excellence in customer service.

As an Administration Coordinator you will provide day-to-day technical support coordination analysis and procedural training and guidance to administration staff. Training and coaching are key elements of this position and you have a passion for adult learning curriculum. You bring strong knowledge and hands-on experience in Specialist Support functions enabling you to effectively guide and train staff in this area.

You have proven leadership experience and you have led process improvement efforts and continuously encourage and coach the team of Claims Support Assistants with your professionalism and superb communication skills.

As Administration Coordinator you will:

• Prepare coordinate and deliver formal and informal training sessions for administration staff
• Provide day-to-day subject matter expertise and guidance to administration staff regarding procedures policies and daily duties
• Recommend new or alternate administrative procedures and implement approved changes
• Review work results and provide feedback on gaps in procedures and administration staff training needs
• Provide feedback to the manager on administration staff performance
• Prepare and update training materials
• Perform a variety of administrative support functions such as researching information preparing reports for the department manager and assisting with staff scheduling
• Complete compliance reviews to determine training needs and gaps
• Work closely with the Admin Managers to determine training priorities
• Determine training efficiencies and make all necessary modifications.

Position Requirements

To be successful in this role you will have:

• Strong knowledge of specialist support administrative procedures and systems
• Strong knowledge of digital learning principles and applications
• Ability to deliver expert training one-on-one classroom and in a virtual classroom setting
• Claims knowledge & process management experience to ensure that our policies procedures job aids and training material are updated and current
• Strong Claim Center system and Legacy system knowledge
• Solid organization and time management skills
• Effective verbal and written communication skills including active listening and strong customer service
• A keen attention to detail and strong problem-solving skills to troubleshoot technical and procedural inquiries
• Exceptional computer skills and familiarity with MS PowerPoint and MS Teams as you will be required to deliver presentations virtually
• Have a basic knowledge and understanding of the adult learning principles
• Must be a self-starter show initiative be able to work independently and under tight timelines
• Must be able to step into this role and start training and creating materials.

Continue your career with us:

At ICBC its our job to make sure the car insurance system works for all British Columbians today and in the future. If you are reliable and dependable we encourage you to apply for this exciting opportunity. Continue your career as part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Work arrangements defined:

• Hybrid 8 you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia.

Job profile:

For more detail on this job please view the job profile by clicking on the link: Job Profile Search