Polish-speaking Player Support Specialist

Location: Sofia Bulgaria (Office-based)

Position Type: Full-time 40 hours per week

Do you want to turn your love for gaming into a rewarding professional career We are seeking an enthusiastic Polish-speaking Player Support Specialist to join our dedicated Riot Games support team in Sofia!

In this role you will be the ultimate ally to our Polish-speaking gaming community helping players resolve issues so they can get back into the game. Your responsibilities will include:

• Assisting players via a ticketing system and chat with account recovery missing in-game content and purchase/billing inquiries.
• Troubleshooting technical issues including connection errors client glitches and hardware compatibility problems.
• Investigating and responding to player reports regarding in-game behavior competitive integrity and fair play.
• Providing constructive feedback and insights from the player community to internal development teams.
• Delivering high-quality empathetic support that matches the unique and passionate tone of the Riot Games community.

• Language Skills: Native or fluent (C1/C2) level in Polish alongside a strong working command (B2 or higher) of English.
• Right to Work: You must possess an EU Passport or a valid unrestricted work permit for Bulgaria.
• Gaming Passion: A deep familiarity with Games titles like - League of Legends VALORANT TFT Wild Rift and a genuine understanding of player culture.
• Skills: Excellent written communication strong problem-solving abilities and a patient player-first mentality.
• Previous experience in player support or customer service is preferred but full training on tools and internal systems is provided!

• Competitive Salary:Gross per month (depending on experience).
• Stable Schedule: A standard 40-hour work week.
• Epic Environment: A modern tech-equipped and casual office space designed by and for gamers.
• Career Growth: Opportunities to advance into specialized technical roles quality assurance or team leadership within a massive global account.

Ready to make the move to Sofia We ensure a seamless legendary transition:

• Relocation Bonus: 1500 Gross (paid in 2 instalments) to support your travel and initial rent costs.
• Accommodation: 21 days of company-provided accommodation upon your arrival.
• Housing Assistance: Dedicated support from our team to help you navigate the local market and find your perfect long-term home in Sofia.

Ready to lock in your next career move Click Apply Now or send us your updated CV in English!