Manager, Client Delivery,Sofia, Bulgaria

About the Position

As a Manager within our Financial Crime Compliance Delivery Team you will be responsible for leading a team of analysts by providing the coaching and oversight needed to ensure all projects meet organizational and client objectives.

This position requires work onsite in our office in Sofia.

A successful candidate will utilize management skills and Compliance expertise to oversee the day-to-day operations of client engagements and ensure that engagement KPIs are achieved with quality and within project timelines. The ability to identify risks and manage downward and upward communication is .

Experience working in a dynamic high-growth environment where an eye for process improvement and optimization is key.

Primary Responsibilities

• Manage a team of 25 analysts

• Identify top talent among the team and coach and develop leaders into Senior Analyst roles.

• Interact regularly with major clients to strengthen the partnership report results and identify new opportunities for services provided.

• Oversee the teams production and results seeking opportunities for improved efficiency and streamlined processes and conduct quality control review as necessary.

• Provide production/service reporting to senior leadership and clients.

• Contribute to strategic initiatives within the Managed Services practice in partnership with senior leaders.

Required Qualifications

• Bachelors Degree with 4- 5 years or more of Anti-Money Laundering (AML) or KYC Management experience

• German Language Proficiency (C1 level)

• Ability to lead projects develop timelines coordinate project teams and implement action items during a projects life.

• Experience in transaction monitoring

• Experience in KYC processing within corporate or investment banking environments

• Proven people management skills and decision-making capabilities.

• Ability to multi-task work independently and as part of a team establishing cooperative and collaborative working relationships.

Preferred Qualifications

• Professional Certification (CAMS)

• Experience in a consulting or managed service environment

• Masters degree

• Entrepreneurial mindset with a proactive approach to change and improvement.

• Strong collaboration and communication skills with the ability to influence and contribute ideas.