Customer Support Associate – Polish & English | Telecom Project
Job Location:
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
What Youll Do
- Handle customer inquiries through voice and non-voice channels
- Resolve service-related issues and aim for first-contact resolution
- Provide clear professional and empathetic support
- Accurately document customer interactions
- Follow established processes and procedures
Qualifications :
What Were Looking For
Must-have:
- Polish C1
- English B2
- Undergraduate graduate postgraduate education or equivalent
- Strong communication and computer skills
- Availability to work on shifts MondaySaturday 09:0018:00
Nice to have:
- Customer service BPO or telecommunications experience
- Experience with CRM/ticketing systems
- Strong problem-solving and customer-focused mindset
Additional Information :
What Youll Get
What We Offer
- Competitive salary performance bonus
- Additional health insurance
- Food vouchers
- Paid training and onboarding
- Relocation support for eligible candidates moving to Sofia
- Ongoing learning and career development
- International and supportive work environment
Work model: Onsite Sofia
Working hours shifts : MondaySaturday 09:0018:00
Channels: Voice email & chat
If youre fluent in Polish and enjoy helping people wed love to hear from you. Apply now and start your journey with Sutherland!
Remote Work :
Yes
Employment Type :
Full-time
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
