Implementation Manager
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Job Summary
About MoEngage
MoEngage is an insights-led customer engagement platform trusted by 1350 global consumer brands including McAfee Flipkart Dominos Nestle Deutsche Telekom and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.
MoEngage Analyticsarms marketers and product owners with insights into customer behavior. Brands can leverageMoEngage Personalizeto orchestrate journeys and build 1:1 conversations across the website mobile email social and messaging channels.MoEngage Inform the transactional messaging infrastructure helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngagesAI Suitehelps marketers develop winning copies and creatives optimize campaigns and channels that boost engagement and help with faster execution.
For over a decade consumer brands in 60 countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries MoEngage is backed by Goldman Sachs Asset Management B Capital Steadview Capital Multiples Private Equity Eight Roads F-Prime Capital Matrix Partners Ventureast and Helion Ventures.
MoEngage was named a Contender in The Forrester Wave: Real-Time Interaction Management Q1 2024 report and Strong Performer in The Forrester Wave 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.
About the role:
As an Implementation Manager youll oversee the full client onboarding journey from initial technical integration to final go-live. Your role involves guiding clients through the setup defining their business cases and coordinating internal teams to ensure a fast and smooth path to revenue.
- Own and manage the client integration and onboarding process
- Guide the client tech team through the integration process
- Plan and consult the client marketing team on use cases and solutioning
- Coordinate between internal cross-functional teams
- Ensure continuity between Sales and Customer Success
- Reduce Time to Revenue Recognition and provide customers with a fast and effective onboarding experience
- 2 years of experience in Implementation
- Project Management skills with an organized approach
- Documentation of Integration Processes and Best Practices
- Good technical knowledge to help clients make appropriate customizations
- Experience and understanding of Rest APIs
- Experience in working on integrations with Android/iOS/other app platforms
- Exposure to Mobile App Technologies is a plus
- Experience in Front End Web Development is a plus
- Experience in CRM marketing automation platforms is a plus
- Experience in JIRA Zendesk or similar ticketing tools is a plus
- Exposure to Analytics tools like GA GTM etc. nice to have
- Awareness on Information Security concepts and Best Practices
Why Join Us!
At MoEngage we are passionate about our team and technology - see below to know more about us.
Scale @MoEngage
We handle more than a billion messages every day. Rest assured you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.
Required Experience:
Manager
About Company
Execute your cross channel marketing strategy with MoEngage’s insights-led customer engagement platform. Leverage the power of personalization with MoEngage.
