Senior Pre-Sales Engineer (Australia)

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy providing real-time APIs for speech-to-text (STT) text-to-speech (TTS) and building production-grade voice agents at scale. More than 200000 developers and 1300 organizations build voice offerings that are Powered by Deepgram including Twilio Cloudflare Sierra Decagon Vapi Daily Cresta Granola and Jack in the Box. Deepgrams voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software with unmatched accuracy low latency and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners Deepgram has processed over 50000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram.

At Deepgram we expect an AI-first mindsetAI use and comfort arent optional theyre core to how we operate innovate and measure performance.

Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools and even build your own into your everyday work. We measure how effectively AI is applied to deliver results and consistent creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly integrating AI into their workflows and continuously pushing the boundaries of what these technologies can do.

Additionally we move at the pace of AI. Change is rapid and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if youre not excited to experiment adapt think on your feet and learn constantly or if youre seeking something highly prescriptive with a traditional 9-to-5.

Note: this role is based out of Australia and will service the APAC region.

Opportunity

Deepgram is expanding across APAC and operating a follow-the-sun model. We are hiring a Pre-Sales Solutions Engineer in India to win complex technical evaluations design clear solution paths and drive repeatable adoption for strategic accounts. Our strategic Account Executives do not hand off their customers after the first sale so you will partner long term across discovery POC production launch and expansion. You will focus on pre-sales and you will often step into post-sales style work when the stakes are high and continuity matters.

Applied Engineering blends what many companies split into Solutions Engineering Architecture Consulting and Senior Technical Support. We are builders and communicators who bridge sales and engineering. We help customers move from problem to production with speed clarity and measurable outcomes.

• Lead technical discovery for strategic opportunities. Map business goals to measurable technical success criteria and an evaluation plan.

• Design scope and execute POCs that prove value. Define datasets metrics and timelines that land a clear technical win.

• Build lightweight prototypes sample integrations and demos using Deepgram SDKs and APIs.

• Advise on architecture for accuracy latency scalability and cost. Cover cloud self-hosted hybrid and data residency needs.

• Run security and compliance threads common in APAC. Prepare crisp responses for Singapore PDPA Japan APPI Korea PIPA Australias Privacy Act and Indias DPDP Act.

• Triage and debug issues during evaluations. Collaborate with Product Engineering and Support to unblock customers quickly.

• Create reusable assets that scale. Turn repeated requests into working samples reference architectures runbooks and field guides.

• Partner with Solutions Architects and Support for seamless continuity after initial wins. Stay involved through expansion phases when needed.

• Enable the field. Collaborate with AEs CSMs and partners on positioning demos and technical validation for priority use cases.

• Based in Australia with strong overlap to customer business hours across East Asia Southeast Asia and ANZ.

• Excellent written and spoken English. Additional Asian languages are a strong plus.

• Familiarity with procurement InfoSec and data privacy expectations across APAC.

• Ability to travel within the region for key customer milestones. Estimated travel 10 to 20 percent.

Ramp approach for this role Ramping mirrors the Solutions Architect plan with explicit ticket work and earlier support for strategic Account the first weeks you will pick up low-risk customer tickets to learn our systems and support flow then progress to pre-sales escalations tied to active evaluations.

First 30 days

• Ramp on Deepgrams product surface area platform APIs SDKs evaluation methodology and security review materials.

• Shadow strategic discovery and POC calls across APAC time zones.

• Triage and resolve low-risk tickets with a Solutions Architect or Support partner. Focus on reproductions log and trace collection SDK setup issues and clear notes and handoffs.

• Publish one internal field guide that clarifies a common APAC pre-sales topic (for example data residency telephony capture or evaluation metrics).

By day 60

• Own two evaluations end to end with defined success criteria and timelines.

• Serve as the named technical partner for one or two strategic AEs. Run weekly technical deal reviews and prepare objection-handling packs.

• Take point on higher-signal tickets related to your evaluations coordinating fast fixes with Product Engineering and Support.

• Deliver one live demo that becomes a reusable asset for the region. Pair with a Solutions Architect on a production launch to learn handoffs and escalation paths.

By day 90

• Act as the primary pre-sales technical owner for several opportunities and expansions within strategic accounts.

• Close at least one complex technical win with a measurable impact on revenue.

• Lead one customer architecture workshop that documents a reference plan for production rollout or expansion.

• Convert repeated ticket patterns into a runbook sample or accelerator and present a short readout on the impact.

• Enjoy the mix of customer conversations and hands-on building.

• Can move from whiteboard to working code and back without losing the thread.

• Communicate clearly with executives and deeply with engineers.

• Value speed with rigor and crisp documentation.

• Like winning together across regions and functions.

• 5 or more years in Solutions Engineering or a similar customer-facing technical role focused on pre-sales.

• Professional software engineering experience in at least one language such as JavaScript/TypeScript Python or Rust. You can build POCs and tools that real users run.

• Hands-on experience with modern cloud platforms. Comfortable with Docker Kubernetes networking fundamentals and secure API design.

• Proven track record leading POCs for enterprise customers and earning the technical win.

• Clear written and verbal communication across both technical and executive audiences.

• Experience with speech recognition TTS voice quality analysis or AI agents that orchestrate LLMs.

• Familiarity with telephony and real-time media concepts such as SIP WebRTC streaming and WebSocket integrations.

• Experience with self-hosted and hybrid deployments including Helm-based installs and production observability.

• Strong understanding of authentication authorization and data residency topics that appear in APAC enterprise reviews.

• Fluency in an additional Asian language such as Japanese Korean Mandarin or Hindi.

• Remote across APAC with periodic regional meetups.

• Close partnership with AEs SAs Product and Engineering to support continuous coverage across APAC EMEA and the Americas.

• Shared playbooks defined escalation paths and measurable SLAs.

• Recruiter screen focused on experience motivations and logistics.

• Hiring manager conversation focused on technical depth and customer impact.

• Practical assessment that mirrors real work. Expect discovery solution design and a short hands-on exercise.

• Panel interviews with cross-functional partners.

• Live demo and architecture walkthrough of a past technical win. Show your approach to success criteria trade offs and outcomes.

If this sounds like you we would love to meet you!

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Required Experience:

Senior IC