Customer Insights Analyst

About the role

We are currently seeking an experienced Customer Insights Analyst to join our team on a Permanent Full-Time Basis.

As Customer Insights Analyst you will turn customer wagering and market data into insights that influence commercial customer and operational decisions. Working with tools such as SQL Snowflake and Power BI youll investigate customer behaviour and business performance evaluate initiatives and translate complex data into clear recommendations for stakeholders.

• Use SQL and approved analytical tools to prepare and analyse customer data.
• Apply business context and statistical techniques to interpret results test explanations and identify material trends risks and opportunities.
• Transform analysis into clear findings implications and recommendations for technical and non-technical audiences.
• Develop and maintain dashboards recurring reports and analytical products in Power BI and approved enterprise tools.
• Monitor performance investigate material movements and explain underlying drivers.

Qualifications :

About you

• A relevant tertiary qualification or equivalent practical experience in analytics statistics economics business marketing science data science or a related discipline.
• Proficiency in SQL and experience working with cloud data platforms such as Snowflake.
• Experience developing dashboards and data visualisations in Power BI or an equivalent enterprise BI tool.
• Working knowledge of statistical analysis customer segmentation and campaign or initiative measurement.
• Proficiency with Excel; experience with Python or another analytical programming language is desirable.
• Strong interpersonal and communication skills with experience working collaboratively in a multi-disciplinary team.
• Experience with customer transactional wagering financial services or similarly regulated data is desirable.

Additional Information :

Why join RWWA

• Flexibility that works for you  hybrid arrangements that combine working from home with the benefits of our modern office.
• Investment in your growth  access to dedicated learning budgets and professional development support.
• A modern people-first workplace  enjoy state-of-the-art facilities wellness spaces free parking and secure end-of-trip amenities.
• Recognition that matters  competitive remuneration employee benefits and reward programs aligned to our RACE values: Respect Accountability Connection and Excellence.
• Wellbeing and support  access to mental health initiatives wellness programs and a paid Wellness Day.
• Community impact  contribute to safer wagering outcomes and positive community outcomes across WA.
   

Apply now with your CV and cover letter telling us why youre the perfect fit for this opportunity. 

For more information visit Careers at RWWA or contact us at 

As part of the recruitment process you will be required to complete Pre-Employment screening which will include two reference checks police clearance and Australian Working Rights check. 

At Racing and Wagering WA we recognise that we are strengthened by diversity of gender thought experience and ethnicity. We are committed to providing a safe work environment and making reasonable adjustments in which everyone is included and treated fairly. 

We are an Equal Opportunity Employer and encourage women people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.   

Applications close 13 November 2026

Remote Work :

No

Employment Type :

Full-time