Client Services Manager

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world.

At JLL we see a Brighter Wayforward for our clients our people our planet and our communities. With over 200 years of real estate experience we are and always have been in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better smarter more innovative ways of working. We approach our work in a warmer more optimistic and inclusive way

JLL is a global leader in helping clients envision where people will live work play shop and eat.

What this opportunity involves:

A fantastic opportunity has arisen for a highly motivated professional to join our dynamic and vibrant team as the Client Services Manager for our national retail banking client. This role will be based at their office in Adelaide overseeing the day-to-day service delivery by the workplace team and vendor partners.

Your responsibilities will include but arent limited to:

Key Accountabilities

• Create a fun and impactful client engagement strategy which supports the
  national plan
• Engage with all guests employees and key stakeholders
• Manage site-specific Concierge Team
• Ensure coverage and work with client for when start/finish times need to differ to align with requirements
• Arrange coverage for personal/annual leave periods
• Step in to cover front desk when required
• Lead the development and implementation of all internal communication
  strategies in collaboration with clients leadership with a focus on improving
  culture and employee engagement
• Liaison with JLL team and client on soft service delivery
• Share regular event and celebrations content
• Create manage JLL profile within the client account
• Adopt innovative communication strategies
• Champion monthly meetings with stakeholders to enhance relationships
  Leadership / Staff Management
• Formulate a monthly calendar of events and implementation plan
• Build and maintain Standard Operating Procedures
• Providing outstanding customer service and organize memorable events that
  aligns with client expectations
• Propose ideas to improve event and service quality
• Develop an event planning process that is simple to adopt and implement
• Assist in the coordination of event orders with client team and vendors
• Ensure the workplace delivery of all operational requirements as per the client
  scope of works across site including but not limited to reception mail and office services
• Ensure compliance with JLL and client Health Safety Environment and Risk
  Management policies and procedures
• Resolve users complaints and concerns with solutions and follow up
• Review vendor KPIs to ensure service providers performance aligns with
  contractual obligations

What we are looking for:

• Excellent verbal and written communication skills as well as presentation skills using English language as the preferred communication channel
• Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
• Strong analytical organization and administration skills
• A minimum of 2-3 years in a people management role
• Knowledge of critical facilities
• Knowledge of vendor management for specialized services
• Demonstrates proactive & professional approach to customer service and stakeholder engagement
• Has a natural hospitality-orientated communications acumen
• Ability to interact with a wide range of client staff including senior levels
• Ability to lead team effectively train them well and promote open constructive and collaborative relationships at all levels

What you can expect from us:

Youll join an entrepreneurial inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation we dont just accept that we are a place of many different people but we embrace it we celebrate it and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race gender age sexual orientation or disability and that is why for more than a decade we continue to rank among the Worlds Most Ethical Companies.

We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Interested candidates please apply following the link below quoting job reference numberMPREQ503484

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.